Activate smart assessment response assist skill

task brazil Updated Sep 10, 2026 1 min read activate-smart-assessment-response-assist-skill.md
Raw file servicenow.com

Activate and configure the smart assessment response assist skill in ServiceNow Otto® to automatically draft responses for assessment questionnaires by using previously answered questions, contextual data and supporting documents. Enhancing accuracy, reducing redundancy, and maintaining consistency across assessments.

Before you begin

Install the ServiceNow Otto for Smart Assessment Engine (SAE) plugin (sn_smart_ai_assist).

Role required: sn_nowassist_admin.nsa_admin

About this task

Note: The Smart Assessment Response Assist is on by default. If you turned it off, follow the steps in this task to turn it on.

Procedure

  1. Navigate to Admin > AI Admin Hub.

  2. On the AI Skills tab, under the Technology workflow group, select Risk & Sustainability.

  3. On the ServiceNow Otto® skills for Risk & Sustainability page, select Turn on under the Smart Assessment Response Assist skill.

  4. Select Turn on.

  5. Choose how to proceed after activating the skill.

    Option Steps
    Return to list Select Risk & Sustainability.
    Stay on page Close the dialog box.

Result

The Smart Assessment Response Assist skill is active and available for assessment questionnaires. Configure the skill at the template category level as needed.

What to do next

Configure AI response at template category level, for more information refer to Create an assessment template category.

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