Email notifications for the Investigative Case Type
concept brazil Updated Mar 12, 2026 1 min read email-notifications-in-icm.md
Email notifications are automatically triggered by the Investigative Case Management. In Public Sector Digital Services, notifications can result from an agent action, a response needed from an agent or constituent, or from an update on a case status.
Email notifications in the Investigative Case Management workspace are automatically sent to the investigator (case agent) when:
- A case is assigned to the agent.
- The assigned to field is modified.
- The case has been inactive for 10 days.
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--- title: Email notifications for the Investigative Case Type description: Email notifications are automatically triggered by the Investigative Case Management. In Public Sector Digital Services, notifications can result from an agent action, a response needed from an agent or constituent, or from an update on a case status. locale: en-US canonical_url: https://www.servicenow.com/docs/r/government-industry/email-notifications-in-icm.html release: brazil topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 1 breadcrumb: [Case Workspace, Investigative Case Management, Playbooks and Solutions, Configure agent workspaces, Configure, Public Sector Digital Services \(PSDS\)] --- # Email notifications for the Investigative Case Type Email notifications are automatically triggered by the Investigative Case Management. In Public Sector Digital Services, notifications can result from an agent action, a response needed from an agent or constituent, or from an update on a case status. Email notifications in the Investigative Case Management workspace are automatically sent to the investigator \(case agent\) when: - A case is assigned to the agent. - The assigned to field is modified. - The case has been inactive for 10 days.
| title | Email notifications for the Investigative Case Type |
| description | Email notifications are automatically triggered by the Investigative Case Management. In Public Sector Digital Services, notifications can result from an agent action, a response needed from an agent or constituent, or from an update on a case status. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/government-industry/email-notifications-in-icm.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-03-12 |
| reading_time_minutes | 1 |
| breadcrumb | Case WorkspaceInvestigative Case ManagementPlaybooks and SolutionsConfigure agent workspacesConfigurePublic Sector Digital Services \(PSDS\) |