Configure AI Search for ServiceNow Otto for Public Sector Digital Services \(PSDS\)

---
title: Configure AI Search for ServiceNow Otto for Public Sector Digital Services \(PSDS\)
description: Activate the ServiceNow Otto in AI Search application to extract actionable Q&A Genius Result answers from knowledge articles found in the Service Portal, Virtual Agent, Employee Center, and global searches using generative AI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/now-assist-psds-configuring-ai-search-toggle.html
release: brazil
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Activate ServiceNow Otto skills, Configure, ServiceNow Otto for PSDS, Public Sector Digital Services \(PSDS\)]
---

# Configure AI Search for ServiceNow Otto for Public Sector Digital Services \(PSDS\)

Activate the ServiceNow Otto in AI Search application to extract actionable Q&A Genius Result answers from knowledge articles found in the Service Portal, Virtual Agent, Employee Center, and global searches using generative AI.

## About this task

Configure and use the AI Search engine in the ServiceNow Otto for Public Sector Digital Services \(PSDS\) application.

**Note:** By default, AI Search is enabled in ServiceNow Otto for Public Sector Digital Services \(PSDS\). Follow these steps only if the application has been previously turned off.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **AI Search** > **AI Search Status**.

2.  If the screen says you don't have AI Search on the instance, select **Request AI Search**.

3.  Wait until AI Search is displayed as activated and ready for use.