Activate an AI Agent in Public Sector Digital Services AI Agent Collection

---
title: Activate an AI Agent in Public Sector Digital Services AI Agent Collection
description: Configure and activate standalone AI agents to perform various tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-config-activate-ai-agents.html
release: brazil
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Configure, ServiceNow Otto for PSDS, Public Sector Digital Services \(PSDS\)]
---

# Activate an AI Agent in Public Sector Digital Services AI Agent Collection

Configure and activate standalone AI agents to perform various tasks.

## Roles required to activate and access agentic AI

The roles required to activate and access the AI Agents respectively are as follows:

<table id="table_cnc_nyr_dfc"><thead><tr><th>

Roles

</th><th>

Responsibilities

</th></tr></thead><tbody><tr><td>

PSDS AI admin \[sn\_gsm\_ai\_agents.admin\]

</td><td>

-   Configure the agentic workflow.
-   Change AI settings.
-   Create and manage new workflows and AI agents.
-   Access and update Autonomous AI Assistant tables.

</td></tr><tr><td>

PSDS AI agent \[sn\_aia\_agent\]

</td><td>

Read, create, update, and delete records in the AI agent table.

</td></tr></tbody>
</table>## Before you begin

Install the ServiceNow Otto for Public Sector Digital Services \(PSDS\) plugin \(sn\_psds\_gen\_ai\), and ensure that it is up to date.

Role required: admin, sn\_gsm\_ai\_agents.admin

To access AI agents for use with Public Sector:

## Procedure

1.  Navigate to **All** &gt; **AI Agent Studio** &gt; **Overview**.

2.  Select **Create and manage** &gt; **AI agents**.

3.  Under AI agents, select and activate all the AI agents one by one to make them available in the ServiceNow Otto panel.

4.  Select **Define the specialty**, review the fields, and confirm that the AI agent meets your requirements.

    If it doesn't meet your requirements, you can edit the AI agent. To modify the AI agent, , and adjust the settings according to your requirements. You can activate the AI agent template by making triggers active and setting the display settings to include the ServiceNow Otto panel.

    **Important:** When you modify an agentic workflow, AI agent, or tool, make sure that you update all instructions accordingly.

5.  Select **Add tools and information** to review the skills, scripts, and tools available for the AI agent to perform its role.

6.  Select **Define Security Controls** to review:

    -   User access: Users who can access and interact with the AI agent \(an ACL is generated automatically\).
    -   Data access: The user identity that the agent runs as, which determines roles and data access permissions.
7.  Select **Add triggers** and configure conditions that start the AI agent.

    Triggers can include record conditions, schedules, or inbound email.

    For more information, see .

8.  Select **Channels and status** to choose the channels where this AI agent will be available for users to initiate interactions, and set its availability status.

    For more information, see .

9.  Select **Save and test**.

    On this page, you can test how the AI agent completes a task.


## What to do next

**Important:** When you modify an agentic workflow, AI agent, or tool, make sure that you update all instructions accordingly.

Use the Testing playground to  using example utterances.

If activation fails, check roles and skill configuration.