Case Routing in Public Sector Digital Services
concept brazil Updated Sep 10, 2026 1 min read psds-config-case-routing.md
Set up Advanced Work Assignment (AWA) to automatically route cases to the appropriate government service agents in Public Sector Workspace.
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--- title: Case Routing in Public Sector Digital Services description: Set up Advanced Work Assignment \(AWA\) to automatically route cases to the appropriate government service agents in Public Sector Workspace. locale: en-US canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-config-case-routing.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configure agent workspaces, Configure, Public Sector Digital Services \(PSDS\)] --- # Case Routing in Public Sector Digital Services Set up Advanced Work Assignment \(AWA\) to automatically route cases to the appropriate government service agents in Public Sector Workspace.
| title | Case Routing in Public Sector Digital Services |
| description | Set up Advanced Work Assignment \(AWA\) to automatically route cases to the appropriate government service agents in Public Sector Workspace. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/government-industry/psds-config-case-routing.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configure agent workspacesConfigurePublic Sector Digital Services \(PSDS\) |