Configure License and Permit Eligibility Framework in License and Permit Administration
The eligibility criteria in License and Permit Administration allows an agent to confirm whether an applicant is eligible for the specific license or permit requested.
The License and Permit Administration uses eligibility criteria, a series of questions posed to an applicant, to determine whether they are eligible to apply for a license or permit. Using a set eligibility criteria for applications routed through the License and Permit Administration may aid in deflecting applications in which the applicant is not eligible to obtain a license or permit.
Pre-Eligibility criteria is established by performing the following activities:
- Creating a Pre-Eligibility Decision Table. For more information, see Create a Pre-Eligibility Decision Table in License and Permit Administration.
- Updating the Public Sector Digital Services Pre-Eligibility Configuration decision table
For each new License & Permit product, a new pre-eligibility decision table must be created.
If the applicant fulfills all the eligibility criteria, then the agent can proceed in creating a case for the applicant. If the applicant does not fulfill at least one of the eligibility criteria, an agent cannot proceed in creating a case for the applicant.
--- title: Configure License and Permit Eligibility Framework in License and Permit Administration description: The eligibility criteria in License and Permit Administration allows an agent to confirm whether an applicant is eligible for the specific license or permit requested. locale: en-US canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-configure-eligibility-lpr.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [License and Permit Playbook, Playbooks and Solutions, Configure agent workspaces, Configure, Public Sector Digital Services \(PSDS\)] --- # Configure License and Permit Eligibility Framework in License and Permit Administration The eligibility criteria in License and Permit Administration allows an agent to confirm whether an applicant is eligible for the specific license or permit requested. The License and Permit Administration uses eligibility criteria, a series of questions posed to an applicant, to determine whether they are eligible to apply for a license or permit. Using a set eligibility criteria for applications routed through the License and Permit Administration may aid in deflecting applications in which the applicant is not eligible to obtain a license or permit. Pre-Eligibility criteria is established by performing the following activities: 1. Creating a Pre-Eligibility Decision Table. For more information, see [Create a Pre-Eligibility Decision Table in License and Permit Administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/government-industry/psds-eligibility-decision-table-lp.md). 2. Updating the Public Sector Digital Services Pre-Eligibility Configuration decision table For each new License & Permit product, a new pre-eligibility decision table must be created. If the applicant fulfills all the eligibility criteria, then the agent can proceed in creating a case for the applicant. If the applicant does not fulfill at least one of the eligibility criteria, an agent cannot proceed in creating a case for the applicant.
| title | Configure License and Permit Eligibility Framework in License and Permit Administration |
| description | The eligibility criteria in License and Permit Administration allows an agent to confirm whether an applicant is eligible for the specific license or permit requested. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/government-industry/psds-configure-eligibility-lpr.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | License and Permit PlaybookPlaybooks and SolutionsConfigure agent workspacesConfigurePublic Sector Digital Services \(PSDS\) |