Define Eligibility Questions in Social Benefits Playbook

task brazil Updated Sep 10, 2026 1 min read psds-define-eligibility-questions-sbp.md

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Configure the eligibility criteria questions for users beginning an application for social benefits.

Before you begin

Role required: admin

Procedure

Navigate to All > Service Catalog > Catalog Variables > Variables Sets.
In the Variable Set list view, select New.
Select Single-Row Variable Set.
Enter the desired title and internal name and select Submit.
In the list, locate and open the newly created Variable Set.
In the Variables related list, select New to create a variable for each eligibility question.
Select Yes/No as the variable type.
Repeat steps 6-7 until a variable is created for each eligibility question.
Create a variable with the name Eligible, and enter Yes/No in the Question field.
Select Yes/No as the variable type.
In the Catalog UI Policies related list, select New.
Enter a short description for the policy.
Navigate to the When to Apply tab.
Add a catalog condition to the UI policy for each eligibility question, and set the condition to is Yes.
Navigate to the Script tab, and add the following scripts to the True and False conditions.
Select Submit.
Navigate to  **All ** > **Service Catalog ** > **Catalog Definition ** > Record Producers.
Locate the License/Permit Record Producer and open the record.
Navigate to the Variable Sets tab and then select Edit.
Locate the Variable Set created for the eligibility criteria and move it to the variable sets list by selecting the right arrow button.
Select Save.

Result

The eligibility criteria questions are now defined and can be used to determine if a constituent is eligible to begin a social benefits application.

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---
title: Define Eligibility Questions in Social Benefits Playbook
description: Configure the eligibility criteria questions for users beginning an application for social benefits.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-define-eligibility-questions-sbp.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Preliminary Verification Checklist UI, Configure Eligibility Rules Engine, Social Benefits Playbook, Playbooks and Solutions, Configure agent workspaces, Configure, Public Sector Digital Services \(PSDS\)]
---

# Define Eligibility Questions in Social Benefits Playbook

Configure the eligibility criteria questions for users beginning an application for social benefits.

## Before you begin

Role required: admin

## Procedure

1. Navigate to **All** &gt; **Service Catalog** &gt; **Catalog Variables** &gt; **Variables Sets**.

2. In the Variable Set list view, select **New**.

3. Select **Single-Row Variable Set**.

4. Enter the desired title and internal name and select **Submit**.

5. In the list, locate and open the newly created Variable Set.

6. In the **Variables** related list, select **New** to create a variable for each eligibility question.

7. Select **Yes/No** as the variable type.

8. Repeat steps 6-7 until a variable is created for each eligibility question.

9. Create a variable with the name **Eligible**, and enter **Yes/No** in the Question field.

10. Select **Yes/No** as the variable type.

11. In the **Catalog UI Policies** related list, select **New**.

12. Enter a short description for the policy.

13. Navigate to the **When to Apply** tab.

14. Add a catalog condition to the UI policy for each eligibility question, and set the condition to **is Yes**.

15. Navigate to the **Script** tab, and add the following scripts to the True and False conditions.

16. Select **Submit**.

17. Navigate to **All ** &gt; **Service Catalog ** &gt; **Catalog Definition ** &gt; **Record Producers**.

18. Locate the License/Permit Record Producer and open the record.

19. Navigate to the **Variable Sets** tab and then select **Edit**.

20. Locate the Variable Set created for the eligibility criteria and move it to the variable sets list by selecting the right arrow button.

21. Select **Save**.

## Result

The eligibility criteria questions are now defined and can be used to determine if a constituent is eligible to begin a social benefits application.