Create a pricing configuration decision table for the License and Permit Administration

The License and Permit Administration uses decision tables to configure pricing.

About this task

In the License and Permit Administration, pricing is established by the following:

Determining the application endorsements on which fees will be based. For more information on adding pricing endorsement fields, see Add an endorsement field to a pricing configuration decision table in License and Permit Administration.
Creating a decision table to capture the logic used to determine the fees charged.
Associating the newly created decision table to the license/permit cases. For information on how to associate a decision table with a license/permit case, see Associate a decision table with a License & Permit case type.

Each license/permit case references a specific decision table for pricing, which defines pricing based on the license/permit type and selected endorsements, and is unique to each extended License Permit Case Table.

Before you begin

Role required: admin

Procedure

Identify which table fields in the License and Permit record will affect the fee associated with the license or permit request.

For example, each type of fish under the fishing permit record has a different fee associated with it. These are examples of table fields that affect the total fee associated with the permit request.
Navigate to All > System Definition > Decision Tables.
Select New.
Enter a name for the decision table, and ensure the application is set to License and Permit Administration and that the table is accessible from All Application Scopes.
Enter a description.
Select Build decision table.
Select Add to add an input.
Create an input with Case as the label, Reference as the type, and License & Permit case Extended Table as the reference table.
Select Add result column to add the pricing column.
Set the column label to Price, and set the result type to Currency.
Select Done.
Select Add condition column.
Set the condition column label to field, the input to Case, and set the Data to evaluate to Field.
Select the dropdown menu under Field, and select the field that is associated with pricing.
Select Done.
Select Add New Decision Row.
Select the new table cell that was added under the Field label column and ensure the operator selected is is.

If the field type is choice, the input value cannot be “None”. Select the appropriate choice input from the dropdown menu. If the field type is true/false, the input value should be true.
Select the new table cell that was added under the Price column, and enter the price associated with the field value.

If the field type is choice, repeat steps 15-17 for each option of the choice.
Select the plus icon that appears below Results, and choose Add Condition Column to add another pricing field.

Repeat until all pricing fields or other endorsement fields are added. For more information on endorsements, see Pricing endorsements in License and Permit Administration.
Select Save to save the decision table, then select Publish.

Result

The decision table is now created and can be associated with the License and Permit case type. For more information on how to do this, see Associate a decision table with a License & Permit case type.

As an admin, you can use a price adjustment definition to add adjustments to field prices based on the conditions of fields that are not price fields, such as residency status of the constituent for the location they are requesting in. For more information on how to add price adjustment definitions, see Add a price adjustment definition to a decision table in License and Permit Administration.

title	Create a pricing configuration decision table for the License and Permit Administration
description	The License and Permit Administration uses decision tables to configure pricing.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/government-industry/psds-lp-create-pricing-decision-table.html
release	brazil
topic_type	task
last_updated	2026-09-10
reading_time_minutes	3
breadcrumb	Configure decision tablesLicense and Permit PlaybookPlaybooks and SolutionsConfigure agent workspacesConfigurePublic Sector Digital Services \(PSDS\)