Care Team Operations for Facilities data model tables

reference brazil Updated Sep 10, 2026 1 min read cto-facilities-data-model.md

The Healthcare Facilities Case [sn_cto_facilities_case] enables streamlined support for environmental services support use cases.

It extends the Healthcare Operations Core [sn_hco_case] case.

Field	Description
Number	The case number for this Healthcare Facilities case. Generated automatically when created.
Short description	Brief description of the issue.
Description	Description of the issue.
Category	The type of service.
Healthcare location	Healthcare location where the issue is being reported.
Location	Common location mapped to the healthcare location.
State	The current state of the Healthcare Facilities case. Synchronizes with the associated work order automatically when the Field Service Management plugin is installed.
Priority	Sequence in which the case should be resolved.
Urgency	Speed at which the case should be resolved.
Impact	Level of disruption caused. Indicates the size of the issue.
Opened by	The user who submitted the case.
Primary contact	The user for whom the case is created.
Assignment group	The assignment group of the user that fulfills and resolved the request/issue.
Assigned to	The user that fulfills and resolves the request/issue.
Requesting organization	The service organization of the requester.
Supporting organization	The service organization that fulfills the case/request.
Service	Service definition linked to the case.

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---
title: Care Team Operations for Facilities data model tables
description: The Healthcare Facilities Case \[sn\_cto\_facilities\_case\] enables streamlined support for environmental services support use cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/healthcare-life-sciences/cto-facilities-data-model.html
release: brazil
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Care Team Operations for Facilities, Healthcare Operations, Healthcare and Life Sciences]
---

# Care Team Operations for Facilities data model tables

The Healthcare Facilities Case **\[sn\_cto\_facilities\_case\]** enables streamlined support for environmental services support use cases.

It extends the Healthcare Operations Core **\[sn\_hco\_case\]** case.

|Field|Description|
|-----|-----------|
|Number|The case number for this Healthcare Facilities case. Generated automatically when created.|
|Short description|Brief description of the issue.|
|Description|Description of the issue.|
|Category|The type of service.|
|Healthcare location|Healthcare location where the issue is being reported.|
|Location|Common location mapped to the healthcare location.|
|State|The current state of the Healthcare Facilities case. Synchronizes with the associated work order automatically when the Field Service Management plugin is installed.|
|Priority|Sequence in which the case should be resolved.|
|Urgency|Speed at which the case should be resolved.|
|Impact|Level of disruption caused. Indicates the size of the issue.|
|Opened by|The user who submitted the case.|
|Primary contact|The user for whom the case is created.|
|Assignment group|The assignment group of the user that fulfills and resolved the request/issue.|
|Assigned to|The user that fulfills and resolves the request/issue.|
|Requesting organization|The service organization of the requester.|
|Supporting organization|The service organization that fulfills the case/request.|
|Service|Service definition linked to the case.|