Create a care team case request in Care Team Mobile

task brazil Updated Sep 24, 2026 1 min read cto-mobile-create-care-team-case.md

Create a care team case request from your mobile device so that the work is defined, prioritized, and routed to the right care team.

Before you begin

Role required: sn_cto.care_team_agent

Procedure

In Care Team Mobile, navigate to Track requests > Care team.
Select Create a request.

The catalog list opens, showing only the Care Team Services catalog.
Select the Care Team Services catalog, and then select Care Team Work.

Fill in the fields on the form.

Field	Description
Requesting service organization	Service organization making the request.
Assignment group	Group to assign the case to.
Assigned to	Care team agent to assign the case to.
Description	Description of the work needed.
Priority	Priority of the case.
Window start	Start of the time window for the work.
Window end	End of the time window for the work.
Apply request details	Option to apply the request details to the tasks and work orders created for the case.

Select Submit.

Result

A care team case is created, and care team tasks are generated for the case from the care team task plan template. A confirmation message appears after the case is created which will list the care team case record number.

What to do next

Assign a care team case in Care Team Mobile

55 lines · 2.1 KB Wrap lines

---
title: Create a care team case request in Care Team Mobile
description: Create a care team case request from your mobile device so that the work is defined, prioritized, and routed to the right care team.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/healthcare-life-sciences/cto-mobile-create-care-team-case.html
release: brazil
topic_type: task
last_updated: "2026-09-24"
reading_time_minutes: 1
breadcrumb: [Manage care team cases and tasks using Care Team Mobile, Care Team Mobile, Healthcare Operations, Healthcare and Life Sciences]
---

# Create a care team case request in Care Team Mobile

Create a care team case request from your mobile device so that the work is defined, prioritized, and routed to the right care team.

## Before you begin

Role required: sn\_cto.care\_team\_agent

## Procedure

1.  In Care Team Mobile, navigate to **Track requests** &gt; **Care team**.

2.  Select **Create a request**.

    The catalog list opens, showing only the Care Team Services catalog.

3.  Select the **Care Team Services** catalog, and then select **Care Team Work**.

4.  Fill in the fields on the form.

    |Field|Description|
    |-----|-----------|
    |**Requesting service organization**|Service organization making the request.|
    |**Assignment group**|Group to assign the case to.|
    |**Assigned to**|Care team agent to assign the case to.|
    |**Description**|Description of the work needed.|
    |**Priority**|Priority of the case.|
    |**Window start**|Start of the time window for the work.|
    |**Window end**|End of the time window for the work.|
    |**Apply request details**|Option to apply the request details to the tasks and work orders created for the case.|

5.  Select **Submit**.


## Result

A care team case is created, and care team tasks are generated for the case from the care team task plan template. A confirmation message appears after the case is created which will list the care team case record number.

## What to do next

[Assign a care team case in Care Team Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/healthcare-life-sciences/cto-mobile-assign-care-team-case.md)