Edit a care team case in Care Team Mobile

task brazil Updated Sep 24, 2026 1 min read cto-mobile-edit-care-team-case.md

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Update the details of a care team case from your mobile device so that the case stays accurate as the work progresses.

Before you begin

Role required: sn_hco.care_team_member

Procedure

In Care Team Mobile, navigate to Track requests > Care team.
Select the care team case that you want to edit.
Select Edit.

The edit form opens with the case's current values filled in.
Update any of the following fields as needed.
- Short description
- Assigned to
- Description
- Priority
- Location
- Assignment group
- SLA due Note: If you change the assignee, select an active member of the assignment group on the form. If you change both the assignment group and the assignee, the assignee is checked against the new group.
Select Submit.

Result

Your changes are saved to the case. If the assignee isn't an active member of the assignment group, the change is rejected with an error and the case isn't updated.

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---
title: Edit a care team case in Care Team Mobile
description: Update the details of a care team case from your mobile device so that the case stays accurate as the work progresses.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/healthcare-life-sciences/cto-mobile-edit-care-team-case.html
release: brazil
topic_type: task
last_updated: "2026-09-24"
reading_time_minutes: 1
breadcrumb: [Manage care team cases and tasks using Care Team Mobile, Care Team Mobile, Healthcare Operations, Healthcare and Life Sciences]
---

# Edit a care team case in Care Team Mobile

Update the details of a care team case from your mobile device so that the case stays accurate as the work progresses.

## Before you begin

Role required: sn\_hco.care\_team\_member

## Procedure

1. In Care Team Mobile, navigate to **Track requests** &gt; **Care team**.

2. Select the care team case that you want to edit.

3. Select **Edit**.

The edit form opens with the case's current values filled in.

4. Update any of the following fields as needed.

- **Short description**
- **Assigned to**
- **Description**
- **Priority**
- **Location**
- **Assignment group**
- **SLA due**
**Note:** If you change the assignee, select an active member of the assignment group on the form. If you change both the assignment group and the assignee, the assignee is checked against the new group.

5. Select **Submit**.

## Result

Your changes are saved to the case. If the assignee isn't an active member of the assignment group, the change is rejected with an error and the case isn't updated.