Assign responsibilities for Care Team Work Management

task brazil Updated Sep 10, 2026 1 min read ctwm-assign-responsibilities.md

Assign responsibilities to users in Care Team Work Management to dictate which specific records users are authorized to view or modify.

Before you begin

Role required: admin

About this task

You can edit the responsibilities of Care Team Work Management users when adding or removing members from your healthcare organizations, or at any time as needed.

Note:

In order to access care team case and task information, all operational leaders should be assigned the Care Team Agent Manager responsibility.

Responsibility	Role
Care Team Agent	sn_cto.care_team_agent
Care Team Agent Manager	sn_cto.care_team_agent_manager

Procedure

Navigate to All > Healthcare Operations > Healthcare Organizations > All.
Select the parent organization.
Navigate to the Members related list.
Select Edit members.
In Responsibility, select the intended responsibility for the user.
Use the arrows between the Available and Selected panels to add the member.

Note:

If a newly added user isn’t populated in the Available list, search for them manually using the lookup icon.

On occasion, newly added members don’t appear within the Selected panel due to property configurations. If this occurs, see Configure global system properties to edit members in Healthcare Operations Core.
Select Save.

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---
title: Assign responsibilities for Care Team Work Management
description: Assign responsibilities to users in Care Team Work Management to dictate which specific records users are authorized to view or modify.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/healthcare-life-sciences/ctwm-assign-responsibilities.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up roles and responsibilities, Configure, Care Team Work Management, Healthcare Operations, Healthcare and Life Sciences]
---

# Assign responsibilities for Care Team Work Management

Assign responsibilities to users in Care Team Work Management to dictate which specific records users are authorized to view or modify.

## Before you begin

Role required: admin

## About this task

You can edit the responsibilities of Care Team Work Management users when adding or removing members from your healthcare organizations, or at any time as needed.

**Note:**

In order to access care team case and task information, all operational leaders should be assigned the **Care Team Agent Manager** responsibility.

|Responsibility|Role|
|--------------|----|
|Care Team Agent|sn\_cto.care\_team\_agent|
|Care Team Agent Manager|sn\_cto.care\_team\_agent\_manager|

## Procedure

1. Navigate to **All** &gt; **Healthcare Operations** &gt; **Healthcare Organizations** &gt; **All**.

2. Select the parent organization.

3. Navigate to the **Members** related list.

4. Select **Edit members**.

5. In **Responsibility**, select the intended responsibility for the user.

6. Use the arrows between the **Available** and **Selected** panels to add the member.

**Note:**

If a newly added user isn’t populated in the Available list, search for them manually using the lookup icon.

On occasion, newly added members don’t appear within the Selected panel due to property configurations. If this occurs, see [Configure global system properties to edit members in Healthcare Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/healthcare-life-sciences/healthcare-operations-core/hcls-cto-configure-properties-edit-members.md).

7. Select **Save**.