Care team cases and tasks
Care team cases group related operational work for a care team, while care team tasks represent the individual, actionable steps that users complete to fulfill that work.
Care team case
Care team cases are generated from task plans and have associated care team tasks.
The care team case [sn_cto_case] table contains cases pertaining to Care Team Work Management at the unit level.
Once a task plan is executed, the system generates care team cases and care team tasks for each impacted unit.
A care team task is the unit‑level container for work. It includes:
- The unit’s task list
- Required assessments or checklists
- Evidence capture fields
- Assignment details for the care team agent manager
Care team task
The care team task [sn_cto_task] table contains tasks attached to care team cases.
Care team tasks represent the hands‑on work care team agents must complete, such as:
- Conducting room or equipment checks
- Performing shift readiness steps
- Documenting safety concerns
- Completing Smart Assessments
Tasks are fulfilled in the Healthcare Operations Workspace. Care team tasks can also be assigned, edited, and completed from Care Team Mobile. For more information, see Manage care team cases and tasks using Care Team Mobile.
Care team agent managers monitor progress and complete the case once all tasks are finished.
--- title: Care team cases and tasks description: Care team cases group related operational work for a care team, while care team tasks represent the individual, actionable steps that users complete to fulfill that work. locale: en-US canonical_url: https://www.servicenow.com/docs/r/healthcare-life-sciences/ctwm-care-team-case.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Explore, Care Team Work Management, Healthcare Operations, Healthcare and Life Sciences] --- # Care team cases and tasks Care team cases group related operational work for a care team, while care team tasks represent the individual, actionable steps that users complete to fulfill that work. ## Care team case Care team cases are generated from task plans and have associated care team tasks. The care team case \[sn\_cto\_case\] table contains cases pertaining to Care Team Work Management at the unit level. Once a task plan is executed, the system generates care team cases and care team tasks for each impacted unit. A care team task is the unit‑level container for work. It includes: - The unit’s task list - Required assessments or checklists - Evidence capture fields - Assignment details for the care team agent manager ## Care team task The care team task \[sn\_cto\_task\] table contains tasks attached to care team cases. Care team tasks represent the hands‑on work care team agents must complete, such as: - Conducting room or equipment checks - Performing shift readiness steps - Documenting safety concerns - Completing Smart Assessments Tasks are fulfilled in the Healthcare Operations Workspace. Care team tasks can also be assigned, edited, and completed from Care Team Mobile. For more information, see [Manage care team cases and tasks using Care Team Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/healthcare-life-sciences/cto-mobile-manage-cases-tasks.md). Care team agent managers monitor progress and complete the case once all tasks are finished.
| title | Care team cases and tasks |
| description | Care team cases group related operational work for a care team, while care team tasks represent the individual, actionable steps that users complete to fulfill that work. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/healthcare-life-sciences/ctwm-care-team-case.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ExploreCare Team Work ManagementHealthcare OperationsHealthcare and Life Sciences |