Input team details into the Care team activities playbook

task brazil Updated Sep 10, 2026 1 min read ctwm-cta-assigned-teams.md
Raw file servicenow.com

Complete the Care teams playbook stage in the Care team activities playbook.

Before you begin

Role required: sn_cto.loc_support_agent and sn_hco_orc.plan_author

Procedure

  1. In the Care team activities playbook, navigate to the Care teams stage.

  2. Use the selector to view the list of applicable care teams and check one or more eligible teams or units.

    Note: Only teams and units eligible for this plan are shown. Use Add all to add all eligible teams to this plan.

  3. Select Save.

    The plan generates a Care team case and associated Care team tasks for each selected team or unit.

What to do next

Enter Schedule details in the Care team activities playbook

Search documentation
Search document titles and file paths on the brazil branch