Configure the request definition for your healthcare case type

task brazil Updated Sep 10, 2026 1 min read configure-the-request-defintion-for-your-hcls-case-type.md
Raw file servicenow.com

Configure the HCLS Case request definition to support the newly created healthcare case type.

Before you begin

Role required: admin

Set your scope to EMR Help.

About this task

[Omitted video] Description: Video showing how to configure a HCLS Case request definition to support the newly created healthcare case type.

Procedure

  1. Navigate to All > EMR Help > Administration > Request Definitions.

  2. Open the HCLS Case [sn_hcls_case_request] definition.

  3. Set the Task type field to your new healthcare case type.

    For example, EMR Case.

  4. Click Update.

Result

You have configured the HCLS Case request definition to support your healthcare case type.

What to do next

Configure the healthcare record page to support your custom healthcare case type.

Search documentation
Search document titles and file paths on the brazil branch