Configure interactions for healthcare case types

---
title: Configure interactions for healthcare case types
description: You can add a create case UI action to enable agents to create a healthcare-related case from an interaction.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-create-case-ui-action.html
release: brazil
product: Healthcare and Life Sciences Service Management Core
classification: healthcare-and-life-sciences-service-management-core
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Display patient information on a healthcare case, Set up your Healthcare Workspace, Healthcare and Life Sciences Service Management Core, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Configure interactions for healthcare case types

You can add a create case UI action to enable agents to create a healthcare-related case from an interaction.

By default, a UI action to create a case from an interaction is not available. As an administrator, you can create a UI action for creating healthcare-related cases and add the UI action to the Interaction form. For more information, see [Create a UI action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/t_EditingAUIAction.md).

**Note:** Agents use CRM Workspace for resolving healthcare cases. To use UI actions in CRM Workspace, each UI action must have a corresponding form action. For more information, see [Set up a form action in CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/config-csm-config-ws-form-action.md).