Configure the abstract case type for Healthcare Operations Core case types

task brazil Updated Sep 10, 2026 1 min read configure-abstract-case-type-hco.md
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Extend the Healthcare Operations case [sn_hco_case] to create custom case types for use with Healthcare Operations Core and related plugins by creating a child table from the Healthcare Operations Core case type.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > System Definition > Tables.

  2. Select New.

    [Omitted image "abstract-case-hco.png"] Alt text: Healthcare operations case in search menu.

  3. Set Extends table to Healthcare Operations Case [sn_hco_case].

  4. Fill in the other fields as needed.

    For information on these fields, see Create a table in the ServiceNow platform documentation.

  5. Click Submit.

    **Note:**To add a field to the extended child tables, refer to the Add and customize a field in a table in the ServiceNow platform documentation.

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