Create a healthcare location

task brazil Updated Sep 10, 2026 1 min read hcls-sm-configure-healthcare-location.md
Raw file servicenow.com

Create healthcare locations to designate the locations in which your care teams operate.

Before you begin

Role required: admin

About this task

Healthcare locations are the physical or virtual places where care and operational work occur—campuses, buildings, wings, units, rooms, and other serviceable spaces. .

The Healthcare Location [sn_hcls_location] table stores details of the location associated with your healthcare organization.

For more information, see Setting up healthcare locations and healthcare organizations and Healthcare location table.

Procedure

  1. Navigate to All > HCLS Service Management > Organization data > Healthcare location.

  2. Select New.

  3. Fill in the following fields.

Field

Description

Name

Name to identify the healthcare location.

Physical type

Physical form of the location.

The following types are available by default:

  • Area

  • Bed

  • Building

  • Cabinet

  • Corridor

  • Jurisdiction

  • Level

  • Room

  • Road

  • Site

  • Vehicle

  • Wing

  • Ward

For more information about the available physical types, see location types defined in the FHIR specifications.

Parent location

The parent location of this healthcare location.

Set your parent location to create a hierarchy of locations in which the current healthcare location is nested under that parent location.

For more information, see Example - Organizing your healthcare locations.

Location

Physical location of this healthcare location.

Entry selected here populates address fields.

Value here references the Common Location [cmn_location] table.

Latitude

Latitude of the absolute geographic location.

Longitude

Longitude of the absolute geographic location.

Altitude

Altitude of the absolute geographic location.

Status

Option to indicate whether the healthcare location is in use.

The following statuses are available by default:

  • Active

  • Inactive

  • Suspended

For more information about the available statuses, see location statuses defined in the FHIR specifications.

Street

Mailing street address of the physical location.

City

City in which the physical location is located.

State/Province

State or province in which the physical location is located.

Zip / Postal Code

ZIP or postal code for the physical location.

Phone

Phone number of the physical location.

Identifier

Unique identifier associated with this location.

Description

A description of this healthcare location.

4. Select **Submit**.
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