Create support requests with ServiceNow Otto
Create support requests for service departments conversationally, by chat in Care Team Portal or Care Team Mobile, or by phone.
Instead of filling out a request form, care team members can describe what they need and let the Request care team assistance agentic workflow create the case. Cases can be created for any installed Care Team Operations application: Biomed, Environmental Services, Facilities, or Healthcare IT.
-
Request care team assistance agentic workflow
Chat with ServiceNow Otto in Care Team Portal or Care Team Mobile to create one or more support requests in a single conversation.
-
Care Team Operations Case Creation AI voice agent
Call the Care Team Operations Case Creation AI voice agent to create a support request entirely by voice.
For an overview of the assistant and the agents behind these procedures, see Care Team Operations AI Chat Assistant.
---
title: Create support requests with ServiceNow Otto
description: Create support requests for service departments conversationally, by chat in Care Team Portal or Care Team Mobile, or by phone.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/healthcare-life-sciences/healthcare-operations-core/hco-otto-create-requests.html
release: brazil
product: Healthcare Operations Core
classification: healthcare-operations-core
topic_type: concept
last_updated: "2026-10-02"
reading_time_minutes: 1
breadcrumb: [Healthcare Operations Core, Healthcare Operations, Healthcare and Life Sciences]
---
# Create support requests with ServiceNow Otto
Create support requests for service departments conversationally, by chat in Care Team Portal or Care Team Mobile, or by phone.
Instead of filling out a request form, care team members can describe what they need and let the **Request care team assistance** agentic workflow create the case. Cases can be created for any installed Care Team Operations application: Biomed, Environmental Services, Facilities, or Healthcare IT.
- [Request care team assistance agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/healthcare-life-sciences/healthcare-operations-core/hco-now-assist-request-assistance.md)
Chat with ServiceNow Otto in Care Team Portal or Care Team Mobile to create one or more support requests in a single conversation.
- [Care Team Operations Case Creation AI voice agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/healthcare-life-sciences/healthcare-operations-core/hco-now-assist-voice-agent.md)
Call the Care Team Operations Case Creation AI voice agent to create a support request entirely by voice.
For an overview of the assistant and the agents behind these procedures, see [Care Team Operations AI Chat Assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/healthcare-life-sciences/healthcare-operations-core/hco-now-assist-care-team-chat-assistant.md).
| title | Create support requests with ServiceNow Otto |
| description | Create support requests for service departments conversationally, by chat in Care Team Portal or Care Team Mobile, or by phone. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/healthcare-life-sciences/healthcare-operations-core/hco-otto-create-requests.html |
| release | brazil |
| product | Healthcare Operations Core |
| classification | healthcare-operations-core |
| topic_type | concept |
| last_updated | 2026-10-02 |
| reading_time_minutes | 1 |
| breadcrumb | Healthcare Operations CoreHealthcare OperationsHealthcare and Life Sciences |