Approving restricted caller access privileges for Patient Support Services

---
title: Approving restricted caller access privileges for Patient Support Services
description: Approve restricted caller access \(RCA\) privileges for accessing document templates from the Patient Support Services application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/healthcare-life-sciences/pss-approve-rca.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Patient Support Services, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Approving restricted caller access privileges for Patient Support Services

Approve restricted caller access \(RCA\) privileges for accessing document templates from the Patient Support Services application.

**Important:**

Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

To access document templates from the Patient Support Services application, as an administrator, you must approve the required RCA privileges. For more information, see [Approve restricted caller access privileges for Healthcare and Life Sciences Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-approving-rca.md).