Configuring the Patient Support Services email notifications

concept brazil Updated Sep 10, 2026 1 min read pss-config-emails.md

Configure the email notifications sent to patients about Patient Support Services programs.

Important:

Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

Patient Support Services includes the following email notifications.

Notification	Condition	Recipient
Patient Enrollment rejected	An enrollment request was rejected by the care coordinator.	Patient
Enrollment request received	An enrollment request was received from a patient.	Patient
Patient support program to dos	A document task was created for the patient to review and sign the consent form.	Patient
Schedule training appointment	A patient has requested for a training support for a program.	Patient
Patient Enrollment accepted	A patient enrollment request for a program was accepted.	Patient

As a user with the sn\_patientservice.admin role, you can configure the email notifications for the Patient Support Services application, by navigating to **All** > **System Notification** > **Email** > **Notifications**. For more information on editing email notifications, see [Create an email notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/t_CreateANotification.md).

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---
title: Configuring the Patient Support Services email notifications
description: Configure the email notifications sent to patients about Patient Support Services programs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/healthcare-life-sciences/pss-config-emails.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Patient Support Services, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Configuring the Patient Support Services email notifications

Configure the email notifications sent to patients about Patient Support Services programs.

**Important:**

Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

Patient Support Services includes the following email notifications.

<table id="table_gfz_zww_pqb"><thead><tr><th>

Notification

</th><th>

Condition

</th><th>

Recipient

</th></tr></thead><tbody><tr><td>

Patient Enrollment rejected

</td><td>

An enrollment request was rejected by the care coordinator.

</td><td>

Patient

</td></tr><tr><td>

Enrollment request received

</td><td>

An enrollment request was received from a patient.

</td><td>

Patient

</td></tr><tr><td>

Patient support program to dos

</td><td>

A document task was created for the patient to review and sign the consent form.

</td><td>

Patient

</td></tr><tr><td>

Schedule training appointment

</td><td>

A patient has requested for a training support for a program.

</td><td>

Patient

</td></tr><tr><td>

Patient Enrollment accepted

</td><td>

A patient enrollment request for a program was accepted.

</td><td>

Patient

</td></tr></tbody>
</table>As a user with the sn\_patientservice.admin role, you can configure the email notifications for the Patient Support Services application, by navigating to **All** &gt; **System Notification** &gt; **Email** &gt; **Notifications**. For more information on editing email notifications, see [Create an email notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/t_CreateANotification.md).