Configure the questionnaire text for the user and clinician portals

task brazil Updated Sep 10, 2026 1 min read configure-vam-portal-questionnaire-text.md
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Configure the questionnaire text that is displayed in the user and clinician portals for Vaccine Administration Management.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Catalog > Catalog Definitions > Maintain Catalogs.

  2. Open the Vaccination Catalog record.

  3. From the Catalog Items related list, update the questionnaire text by updating the corresponding variables from the following catalog items.

    Note: The questionnaire text is distributed across the following catalog items and variables.

Catalog item

Variable set

Variable

Pre-appointment questionnaire

Pre-vaccination screening

recently_sick

recent_vaccination

pregnant

Schedule your vaccination

Disclose any conditions

long_term_health_issues

long_term_health_history

any_reaction

any_infections

Enter your personal info

Your demographic info

age_group

For details on how to configure a variable, see [Service Catalog variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/c_ServiceCatalogVariables.md).
**Important:**

-   Updating the questionnaire text updates that text in both the user and clinician portals.
-   If you deactivate a variable, then the question will be hidden in both the user and clinician portals.
-   If you're creating a question, the new question isn’t displayed in the clinician portal by default. You must also update the pre-vaccine\_questionnaire widget by navigating to **All** > **Service Portal** > **Widgets**. For details on how to configure a widget, see [Service Portal widgets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/service-portal-widgets.md).
  1. Click Update.

Parent Topic:Configuring Vaccine Administration Management

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