Request Access to Expertise Initiative

---
title: Request Access to Expertise Initiative
description: Use the Access to Expertise Initiative to connect to ServiceNow subject matter experts via personalized virtual coaching sessions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/impact/accelerator-and-initiative-list/access-expertise.html
release: brazil
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Request Accelerators and Initiatives, Accelerators and Initiatives, Using Impact, Impact]
---

# Request Access to Expertise Initiative

Use the Access to Expertise Initiative to connect to ServiceNow subject matter experts via personalized virtual coaching sessions.

## Before you begin

Role required: Impact admin or Impact platform owner

## Procedure

1.  Navigate to **Impact** > **Initiatives & Accelerators** > **General Initiatives** > **Access to Expertise**.

2.  On the Set up Initiative form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Initiative title|Topic title|
    |Start date|Requested start date|
    |When do you need this by?|Preferred resolution date|
    |Related business objective|Impact objective selected from the drop-down|
    |Stakeholder group|Available for selection if stakeholder groups are enabled and configured|
    |Instance type|Select if multiple instance types are available, such as production or sub-production|
    |Which instance is this related to?|If multiple instances are available, the drop-down is enabled for selection|
    |Phase of implementation that this request pertains to|Phase available in the drop-down|

3.  Select a **Primary category** on the What do you need help with? form.

4.  Fill out the fields on the Workflow and product details form.

    |Field|Description|
    |-----|-----------|
    |Workflow|The name of the instance specific workflow from the drop-down|
    |Product|The name of the specific instance product from the drop-down|
    |Capability|The name of the specific Impact capability from the drop-down|
    |Description|A detailed description of the issue or question|
    |Attach a file|Image or document to help clarify the request or explain the issue|

5.  Enter information of any progress you have made on the request in the What actions have you taken so far? form.

6.  Select the technical lead and other important contacts to include for the request on the Who else should be involved? form.

7.  **Submit** the form.

    Members of the Impact squad will reach out to you to request additional information, next steps, or with a resolution to your inquiry.

8.  Monitor the status and the related tasks under **Impact** > **Initiatives & Accelerators** > **Your initiatives**.