Jumpstart Your AI Control Tower: Observe Your AI Value

This accelerator provides coaching on how to create value templates, measure and monitor the business impact of AI investments using AI Control Tower.

Accelerator Overview

Jumpstart Your AI Control Tower: Observe Your AI Value provides Impact customers with guided coaching to help them measure and communicate the business impact of their AI investments using AI Control Tower.

Through applied demonstrations, customers learn how to configure value templates to define meaningful KPIs, map AI initiative outcomes to strategic priorities, and build executive-ready reporting. This enables a shift from anecdotal impact claims to a repeatable, data-driven value measurement practice. This offering also includes key resources and leading practice guides to help customers get started.

Package Availability

Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

Prerequisites

Customer has completed Jumpstart Your AI Control Tower: Foundations (Required) and Jumpstart Your AI Control Tower: AI Lifecycle (Preferred)
Customer has an active AI Control Tower instance (latest version preferred)
AI Governance Core Plugin is active
At least one AI asset registered and marked as managed

What You Get

Session Preparation

The Technical Accelerator Consultant:
- Provisions a temporary instance (if applicable)
- Activates and configures related plugins
Customer Coaching Session #1 (up to 1.5 hours)

Includes the following:
- Walkthrough of AI Control Tower value template configuration and creation
- Review of how to connect AI initiative outcomes to strategic priorities
- Guidance on reporting and stakeholder-ready value storytelling using AI Control Tower data
- Hand-off documentation and enablement session for customer self-sufficiency
Customer Coaching Session #2 (Optional up on Customer request – up to 1 hour)

Opportunity for Q&A related to AI Control Tower.

Outputs

30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
Copy of the Coaching Session Deck

Requested Customer Resources

The same personnel may fulfill multiple responsibilities.

Customer Resource	Responsibilities	Required	Recommended
Platform Owner	Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.	✓
System Administrator(s)	Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.	✓
Subject Matter Expert(s)	Subject matter expert responsible for the AI Control Tower.		✓
Product Owner(s)	Owns and is responsible for the population and maintenance of their product or application within the ServiceNow platform. They are accountable for the overall health, value, and lifecycle of a specific application or product used to deliver a service.		✓
Developer(s)	Write code for the ServiceNow platform.		✓
Trusted Service Partners	Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support the customer going forward.		✓

Requested Information/Access

Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.

Exclusions

ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.