Jumpstart Your Strategic Portfolio Management – Demand Management

---
title: Jumpstart Your Strategic Portfolio Management – Demand Management
description: This accelerator provides an overview and demonstration of Demand Management within SPM and its role in forecasting, analyzing, and prioritizing business needs to match resources.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/impact/accelerator-and-initiative-list/jumpstart-spm-demand-management.html
release: brazil
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [SPM, Strategic Portfolio Management, Demand Management, Demand Pipeline, Predictive Intelligence, Otto, Portfolio Planning, Strategic Planning, Collaborative Work Management]
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# Jumpstart Your Strategic Portfolio Management – Demand Management

This accelerator provides an overview and demonstration of Demand Management within SPM and its role in forecasting, analyzing, and prioritizing business needs to match resources.

## Accelerator Overview

**Jumpstart Your SPM – Demand Management** provides Impact customers with an overview of Demand Management connecting strategy with capacity and managing the demand pipeline. This verifies organizations meet customer and operational demands without disruption. This offering provides key resources and leading practices to get started with Demand Management within SPM.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(SV or PG\), Advanced, and Total packages.

## Prerequisites

-   Foundational data established
-   Portfolio Planning, Strategic Planning, or Collaborative Work Management already deployed

## What You Get

-   **Session Preparation**

    The Technical Accelerator Consultant:

    -   Provisions a temporary instance
    -   Activates and configures Demand Management components
    -   Loads demo data where required
-   **Customer Coaching Session \#1 \(up to 1.5 hours\)**

    Includes the following:

    -   Overview of the Demand Management process flow and workbench
    -   Demonstration of *ServiceNow Otto* for Demand Management.
    -   Walkthrough of Demand Management setup and how it fits into the SPM landscape
-   **Customer Coaching Session \#2 \(Optional up on Customer request – up to 1 hour\)**

    Opportunity for Q&A related to Demand Management within SPM.


## Outputs

-   30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
-   Copy of the Coaching Session Deck

## Requested Customer Resources

The same personnel may fulfill multiple responsibilities.

|Customer Resource|Responsibilities|Required|Recommended|
|:----------------|:---------------|:------:|:---------:|
|Platform Owner|Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.|✓| |
|System Administrator\(s\)|Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.|✓| |
|Demand Management Process Owner\(s\)|Accountable for managing the demand pipeline and understanding, anticipating, and ensuring that the process is fit-for-purpose.|✓| |
|Subject Matter Expert\(s\)|Subject matter expert responsible for SPM as it relates to Demand Management.| |✓|
|Project Manager\(s\)|Responsible for coordinating and overseeing projects related to ServiceNow.| |✓|
|Trusted Service Partners|Attend ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support the customer going forward.| |✓|

## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions

ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.