Jumpstart Your Modern Change Management

This Accelerator demonstrates the capabilities of a modern change management approach.

Accelerator overview

Jumpstart Your Modern Change Management provides Impact customers with a comprehensive introduction to the capabilities of modern Change Management. It includes change models and key supporting change features — such as approval policies and data-driven risk — to support modern change management implementations. This offering also provides key resources and leading practices to get started with a modern approach to Change Management.

Package Availability

Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

What you get

Session Preparation

The Technical Accelerator Consultant:
- Provisions a temporary instance
- Activates and configures components of Change Management
  - Plugins
  - Updates
  - Foundation data
- Loads product demonstration data into the instance
Customer Coaching Session #1 (up to 1.5 hours)

Includes the following:
- Overview of a modern change management approach
- Demonstration of modern change management, including:
  - Implementation guidance
  - Configuration
  - Usage
- Review of leading practices and implementation guidance
Customer Coaching Session #2 (Optional, at the customer request — up to 1 hour)

Opportunity for questions and answers related to modernizing your change management
Output
- 30-day access to the temporary instance and to the Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
- Copy of the coaching session deck

Requested customer resources

Customer resource	Responsibilities	Required	Recommended
Platform Owner	Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.	✓
System Administrator(s)	Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.	✓
Change Management Process Owner(s)	Responsible for ensuring that the Change Management process is fit-for-purpose across the organization. They oversee the effectiveness, consistency, and continual improvement of the change process, ensuring it supports business needs and aligns with organizational goals.	✓
Change Manager	Responsible for ensuring that all changes — standard, normal, and emergency — are properly assessed, approved, scheduled, implemented, and reviewed to minimize risk and service disruption while maximizing business value.	✓
Service Desk Manager	Responsible for managing the Service Desk as the subject matter expert.		✓
Trusted Service Partners	Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customers going forward.		✓

Requested Information/Access

Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.

Exclusions

ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.

title	Jumpstart Your Modern Change Management
description	This Accelerator demonstrates the capabilities of a modern change management approach.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/impact/accelerator-and-initiative-list/jumpstart-your-modern-change-management.html
release	brazil
product	Accelerator and Initiative List
classification	accelerator-and-initiative-list
topic_type	reference
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	Technical AcceleratorsAccelerator catalogAccelerators and InitiativesUsing ImpactImpact