ServiceNow Governance – On Demand

---
title: ServiceNow Governance – On Demand
description: Assess your AI governance across six areas, identify and prioritize governance gaps, confirm focus areas, and build a 90-day action plan — all at your own pace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/impact/accelerator-and-initiative-list/servicenow-governance-on-demand.html
release: brazil
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [AI governance, on demand, governance assessment, 90-day action plan]
breadcrumb: [ServiceNow Governance, Strategy Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# ServiceNow Governance – On Demand

Assess your AI governance across six areas, identify and prioritize governance gaps, confirm focus areas, and build a 90-day action plan — all at your own pace.

## Accelerator Overview

ServiceNow Governance – On Demand provides Impact customers with a structured, self-paced way to evaluate the current state of six critical AI governance domains. Through this process, customers identify gaps, prioritize what matters most, confirm their focus areas, and develop a clear, actionable, and easy-to-execute 90-day action plan. Designed for independent execution, customers progress at their own pace using guided activities, example-driven content, and built-in tools without the need for scheduling the activities. This offering is grounded in the ServiceNow Governance framework and aligned to the international standard for Artificial Intelligence Management Systems.

## Package Availability

**Note:** This accelerator is available for Impact Guided, Impact Guided + \(Strategic Value\), and Total packages.

## Prerequisites

-   Customers interested in deploying or planning to deploy AI capabilities \(*ServiceNow Otto*, AI Agents, Predictive Intelligence, or similar\)
-   Customer must be familiar with their organization's current approach to AI governance, risk management, and data handling

## What You Get

-   **Orientation**

    Review an introduction video and background materials that explain the methodology, the crawl, walk, run, and fly maturity framework, what to expect, and how to get the most out of the accelerator.

-   **Assess Current State**

    Complete a guided assessment across six AI governance areas. For each statement, indicate whether it reflects your current state \(Yes, Partial, No, or Not applicable\).

-   **Prioritize Gaps**

    Review your assessment results transformed into a gap analysis, then score each gap on Impact and Feasibility to determine which ones matter most to your organization.

-   **Confirm Your Focus**

    Confirm which gaps to focus on and strengthen your AI governance model.

-   **Build Action Plan**

    Generate a 90-day action plan with specific next steps, owners, and timelines based on your selections. Download as a PowerPoint presentation to share with stakeholders.

-   **Output\(s\)**

    A downloadable 90-day action plan that outlines your assessment findings, prioritized gaps, target maturity levels, and a structured action plan with weekly tasks, assigned owners, and status updates.


## Requested Customer Resources

The following are recommended resources suggested to participate and contribute to the outcome of this Accelerator. The same personnel may fulfill multiple responsibilities.

|Customer Resource|Responsibilities|
|:----------------|:---------------|
|Platform Owner|Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.|
|AI/ML Program Lead or Sponsor|Individual responsible for AI strategy, use case prioritization, or oversight of *ServiceNow Otto* / AI Agents deployment. Provides insight into current AI governance practices, risk tolerance, and organizational readiness.|

## Requested Information / Access

-   Access to your ServiceNow platform instance for reference during the assessment.
-   Knowledge of your current AI governance practices, including any policies, risk frameworks, or accountability structures in place.
-   Awareness of current and planned AI deployments \(*ServiceNow Otto*, AI Agents, Predictive Intelligence, custom ML models\).
-   Understanding of any regulatory or compliance requirements related to AI in your industry.

## Exclusions

ServiceNow is not responsible for implementing any of the recommended governance changes in your organization. This Accelerator provides assessment and guidance while the implementation of governance structures, policies, and controls is the customer's responsibility.