Stakeholder Path to Value

---
title: Stakeholder Path to Value
description: The Stakeholder Path to Value Accelerator helps Impact customers accelerate the value creation through Stakeholder alignment.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/impact/accelerator-and-initiative-list/stakeholder-path-to-value.html
release: brazil
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-15"
reading_time_minutes: 2
breadcrumb: [Strategy Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# Stakeholder Path to Value

The Stakeholder Path to Value Accelerator helps Impact customers accelerate the value creation through Stakeholder alignment.

## Accelerator Overview

The Stakeholder Path to Value Accelerator equips Impact squads and customers with deep qualitative insights into how process owners and key stakeholders utilize the ServiceNow platform to deliver vital services across the organization.

This initiative focuses on understanding how critical applications are being used, whether they are delivering the expected value, and how Impact can help customers maximize their investment. Unlike traditional metrics-based approaches, this continuous improvement effort explores the 'why' and 'how' behind user behaviors, opinions, and experiences.

These insights are instrumental in uncovering customer motivations, identifying opportunities to boost adoption and automation, and guiding Impact support strategies that align with business priorities. When combined with usage data and metrics from other accelerator programs, these insights provide a comprehensive view of adoption and ROI.

## Package Availability

**Note:** This Accelerator is available for Impact  Guided+ \(Strategic Value or Platform Governance\), Advanced, and Total packages

## Prerequisites

Impact Foundations Activities along with documented Vision and Strategy.

## What You Get

-   **Stakeholder Discovery Think Tank\(s\)**

    Purpose: Gain a deep understanding of your business priorities, challenges, and opportunities through collaborative sessions.

    What to expect:

    -   Impact-led interviews with your key stakeholders \(ideally one session per Business Unit or Division, ~60 min each\)
    -   Exploration of critical topics:
        -   Goals and success measures
        -   Current challenges and pain points
        -   Opportunities for improvement
        -   Business value drivers
        -   Wish list and support needs
    -   Synthesis of insights into themes and trends that matter most to your organization
    Your Commitment:

    -   Provide access to process owners and key stakeholders
    -   Dedicate time for each session \(virtual or in-person\)
-   **Executive Readout and Recommendations**

    Purpose:  Align leadership on findings and next steps.

    What You’ll Receive:

    -   Insights  summarized into business themes and priorities
    -   Refined partnership vision  aligned to your strategy
    -   Strategic roadmap with clear milestones
    -   Product adoption roadmap to accelerate value realization
    -   Tactical action plan with next steps and ownership
    -   Access to leading practices and key resources to support execution
    Your Benefit: A clear, actionable plan to drive measurable impact across your organization.


## Requested Customer Resources

|Customer Resource|Responsibilities|Required|Recommended|
|-----------------|----------------|:------:|:---------:|
|Platform Owner|The platform owner plays a pivotal role in communicating intent, outcomes, and level of effort to process owners and other key stakeholders who will participate in workshops. They manage calendar invites using messaging provided by Impact. They act as the bridge between business needs and the platform capabilities, ensuring that outcomes from these sessions translate into actionable improvements.|✓| |
|Process Owner\(s\)|A senior leader within each business unit for each major process or service \(for example, customer service, incident, HR, legal, finance, security, etc.\) who is accountable for ensuring the process is fit for purpose.|✓| |
|Developer\(s\)|Makes changes within the ServiceNow platform to meet process requirements.| |✓|
|Trusted Service Partners|Attends ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support customers going forward.| |✓|
|Other Customer Roles|Primary stakeholders responsible for agent experience and engagement, including Customer Service Agents, team leaders and User Experience champions.| |✓|

## Requested Information / Access

Vision and strategy; objectives and outcomes, strategic roadmap, Product Adoption Roadmap, value drivers.

## Exclusions

ServiceNow is not responsible for the execution of Stakeholder Path to Value recommendations.