Success Foundation Review \(SFR\)

---
title: Success Foundation Review \(SFR\)
description: This accelerator establishes a baseline of your organizational capability across eight dimensions, run at the start of your Impact journey and revisited annually.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/impact/accelerator-and-initiative-list/success-foundation-review.html
release: brazil
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [Success Foundation Review, SFR, Platform Maturity, Readiness, Stakeholder Interviews, Baseline, Platform Adoption, Digital Transformation]
breadcrumb: [Strategy Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# Success Foundation Review \(SFR\)

This accelerator establishes a baseline of your organizational capability across eight dimensions, run at the start of your Impact journey and revisited annually.

## Accelerator Overview

The Success Foundation Review \(SFR\) is a process that helps identify organizational gaps and which focus areas, if addressed, will unlock the greatest value for your ServiceNow investment.

The SFR consists of a series of stakeholder interviews that gather both quantitative and qualitative feedback. The results establish a measurable baseline that the Impact Squad uses to identify gaps, prioritize recommendations, and guide future improvement efforts. This clarity enables both teams to align early priorities and avoid diffusing effort across lower-impact activities.

## Package Availability

**Note:** This Accelerator is available for Impact  Guided+ \(Strategic Value or Platform Governance\), Advanced, and Total packages

## Prerequisites

Customers must complete this accelerator early in their Impact journey, as the results establish a baseline for future roadmap planning and ongoing adoption efforts.

## What You Get

-   **Introductory Customer Session \(up to 1 hour\)**
    -   Provide an overview of the SFR and its importance
    -   Review the SFR process and deliverable
    -   Communicate expectation for customer participation
    -   Request data and any other inputs
-   **Discovery Customer Sessions \(up to 1.5 hours per interview\)**

    The SFR interviews help:

    -   Uncover disconnects and misalignment across multiple focus areas
    -   Identify existing gaps that impact long-term success
    -   Locate areas to improve capacity and competency
-   **Read-out Session \(up to 1.5 hours\)**

    This session helps:

    -   Present the results to stakeholders summarizing the SFR findings
    -   Discuss recommendations and next steps based on findings

## Outputs

Executive readout deck with documented recommendations from Impact Squad based on SFR results.

## Requested Customer Resources

The same personnel may fulfill multiple responsibilities.

|Customer Resource|Responsibilities|Required|Recommended|
|:----------------|:---------------|:------:|:---------:|
|Platform Owner|Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.|✓| |
|System Administrator\(s\)|Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.|✓| |
|Reporting Lead|Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement.| |✓|
|Trusted Service Partners|Attend ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support the customer going forward.| |✓|
|Developer\(s\)|Write code for the ServiceNow platform.| |✓|

## Requested Information / Access

N/A.

## Exclusions

ServiceNow is not responsible for implementing the recommendations made based on the SFR.