TuneUp Your Hardware Asset Management

---
title: TuneUp Your Hardware Asset Management
description: This Accelerator assesses common problem areas in Hardware Asset Management \(HAM\) and provides guidance on improving HAM health.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/impact/accelerator-and-initiative-list/tuneup-hw-asset-management.html
release: brazil
product: Accelerator and Initiative List
classification: accelerator-and-initiative-list
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact]
---

# TuneUp Your Hardware Asset Management

This Accelerator assesses common problem areas in Hardware Asset Management \(HAM\) and provides guidance on improving HAM health.

## Accelerator overview

TuneUp Your Hardware Asset Management \(HAM\) provides Impact customers with an automated assessment of common HAM problem areas and recommendations for addressing identified findings. The Accelerator helps customers understand opportunities for improvement within their HAM environment, reviews the most significant challenges, and shares leading practices to support remediation and optimization efforts.

## Package Availability

**Note:** This Accelerator is available for Impact Guided, Guided+ \(Strategic Value or Platform Governance\), Advanced, and Total packages.

## What you get

-   **Session preparation**

    The Technical Accelerator Consultant:

    -   Provisions a temporary instance
    -   Runs HAM HealthScan portfolio
    -   Installs or updates the HAM plugin
-   **Customer coaching session \#1 \(up to 1.5 hours\)**

    Includes the following:

    -   Overview of advanced HAM capabilities and features
    -   Review of HealthScan findings
    -   Leading practice guides and resources
-   **Customer coaching session \#2 \(optional on customer request, up to 1 hour\)**

    Opportunity for Q&A related to Hardware Asset Management

-   **Outputs**
    -   30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
    -   Copy of the coaching session deck

## Requested customer resources

|Customer resource|Responsibilities|Required|Recommended|
|-----------------|----------------|--------|-----------|
|Platform Owner|Holds overall accountability for the ServiceNow platform. Provides leadership and oversight to the System Administrators. Ensures team alignment to business strategy and the ServiceNow roadmap and is actively involved in the overarching governance of the platform.|✓| |
|System Administrator\(s\)|Maintains the stability and usability of the ServiceNow platform by performing application maintenance and managing support for cases related to ServiceNow applications. Contributes to ServiceNow software releases by delivering configuration tasks and features.|✓| |
|CMDB Administrator\(s\)|Acts as the subject matter expert responsible for maintaining the CMDB.|✓| |
|HAM Administrator\(s\)|Acts as the subject matter expert responsible for managing HAM.| |✓|
|Process Owner\(s\)|Serves as a senior leader within each business unit for each major process or service \(for example, incident, change, employee onboarding\). Accountable for ensuring the process is fit for purpose.| |✓|
|Service Manager\(s\)|Acts as the subject matter expert responsible for managing the applicable service.| |✓|
|Trusted Service Partners|Attends ServiceNow Impact Accelerator coaching session\(s\) to understand leading practices and potentially support the customer in the future.| |✓|

## Requested Information/Access

**Note:** Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available in some restricted environments or to self-hosted customers. Managed service providers can use this Impact Accelerator for their internal use only.

ServiceNow resources are not responsible for implementing recommendations on the customer’s non-production or production instances.