Review HR Service Delivery artifacts
reference brazil Updated Sep 10, 2026 4 min read dc-hr-install-artifacts.md
The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance Analytics application.
Performance/Platform analytics
The content pack comes with the following artifact types. For configuring the process, Group Type is the group classification for the User Administration - Groups.
| Artifact type | Description |
|---|---|
| Indicator Source | Captures the basic data sets and commits them to the working memory of the platform to provide the foundation for the calculations. This is also called a data cube. |
| Automated Indicator | Basic calculation definition on the indicator source data set, potentially with additional filter conditions that you apply before making the calculation. |
| Manual Indicator | Metric for which there is no data set within the platform. Requires you to manually add a data point. |
| Formula Indicator | A more comprehensive calculation, such as % and ratio calculations that require multiple automated indicator data points for the calculation. |
| Data Collection Jobs | Schedule on which the automated data collection will run. |
| Widgets | Configuration for the UI visualization of an indicator. |
| Dashboard | Display of a collection of widgets on a pane. This dashboard contains two tabs. One tab contains widgets showing quarterly values, and the other contains widgets showing monthly values. |
Artifacts by type
The app contains the following artifacts for each of the before-specified artifact types.
Note: The frequencies of all applicable indicators and indicator sources have been changed to monthly from quarterly. If this is not the first time using this content pack, you should run a baseline historical job (data collection job) to capture applicable historical data. The historical data will be visualized in a future enhancement of the dashboard.
| Artifact type | Name | Outcome Model |
|---|---|---|
| Indicator Source | Impact VM - HR - HR case closed This month | Enhanced |
| Indicator Source | Impact VM - HR - User active last 365 days | Enhanced |
| Indicator Source | Impact VM - Active Users | Standard |
| Indicator Source | Impact VM - Employee Onboarded This Month | Standard |
| Indicator Source | Impact VM - HR life cycle Tasks Closed This Month | Standard |
| Indicator Source | Impact VM - HR Cases Opened This Month | Standard |
| Indicator Source | Impact VM - Employee Offboarded This Month | Standard |
| Indicator Source | Impact VM - Group Members | Standard |
| Indicator Source | Impact VM - Cases Closed This Month | Standard |
| Automated | Impact VM - HR - Number of T1 HR cases closed | Enhanced |
| Automated | Impact VM - HR - Number of T1 HR Agent FTEs | Enhanced |
| Automated | Impact VM - HR - Number of HR cases | Enhanced |
| Automated | Impact VM - HR - Count of Human active users logged in per last 365 days | Enhanced |
| Automated | Impact VM - HR - Number of T2 HR cases closed | Enhanced |
| Automated | Impact VM - Opened HR Cases Originating from Phonecalls | Standard |
| Automated | Impact VM - Number of Tier 2+ HR Agents * | Standard |
| Automated | Impact VM - Number of TIer 1 HR Agents * | Standard |
| Automated | Impact VM - Number of Transfer Tasks This Month | Standard |
| Automated | Impact VM – Number of Tier 2+ HR Cases Closed This Month | Standard |
| Automated | Impact VM - Number of Tier 1 HR Cases Closed This Month | Standard |
| Automated | Impact VM - Number of Transfer life cycle Event Cases Closed This Month | Standard |
| Automated | Impact VM - Number of Offboarding life cycle Event Cases Closed This Month | Standard |
| Automated | Impact VM - Number of New Hires Separated This Month | Standard |
| Automated | Impact VM - Number of Onboarding Tasks This Month | Standard |
| Automated | Impact VM - Number of Offboarding Tasks This Month | Standard |
| Automated | Impact VM - Number of Opened HR Cases This Month | Standard |
| Automated | Impact VM - Number of Onboarding life cycle Event Cases Closed This Month | Standard |
| Automated | Impact VM - Number of HR Cases Closed This Month | Standard |
| Automated | Impact VM - Number of New Hires This Month | Standard |
| Formula | Impact VM - HR - T1 HR cases closed per agent | Enhanced |
| Formula | Impact VM - HR - Number of HR cases per active user | Enhanced |
| Formula | Impact VM - HR - HR cases escalated beyond Tier 1 | Enhanced |
| Formula | Impact VM - Year 1 New Hire Attrition Rate This Month | Standard |
| Formula | Impact VM - Ratio of Tier 2+ Cases per Tier 2+ Agent | Standard |
| Formula | Impact VM - Ratio of Tier 1 Cases per Tier 1 Agent | Standard |
| Formula | Impact VM - Average Activities per Transfer Case This Month | Standard |
| Formula | Impact VM - Average Activities per Offboarding Case This Month | Standard |
| Formula | Impact VM - Average Activities per Onboarding Case This Month | Standard |
| Formula | Impact VM - % of Opened HR Cases Originating from Phonecalls This Month | Standard |
| Manual | Impact VM - Legacy HR Systems Annual Run-Rate | Standard |
| Data Collection Job | Impact VM - HR - Historical Data Collection | |
| Data Collection Job | Impact VM - HR - Monthly Data Collection | |
| Widget | Impact VM - HR - T1 HR cases closed per agent | Enhanced |
| Widget | Impact VM - HR - HR cases escalated beyond Tier 1 | Enhanced |
| Widget | Impact VM - HR - Number of HR cases per active user | Enhanced |
| Widget | Impact VM - HR - Number of HR cases per active user | Enhanced |
| Widget | Ratio of Tier 2+ Cases to Tier 2+ Agents | Standard |
| Widget | Percent of HR Cases Originating for Phonecalls | Standard |
| Widget | Legacy HR systems annual run-rate | Standard |
| Widget | Average Activities per Offboarding Case This Month | Standard |
| Widget | Number of HR Cases Closed This Month | Standard |
| Widget | First Year Employee Attrition Rate This Month | Standard |
| Widget | Number of Tier 1 HR Cases Closed This Month | Standard |
| Widget | Average Activities per Onboarding Case This Month | Standard |
| Widget | Ratio of T1 Cases to Tier 1 Agents | Standard |
| Widget | Average Activities per Transfer Case This Month | Standard |
| Widget | Number of Tier 2 HR Cases Closed This Month | Standard |
| Dashboard | Impact VM - HR Service Delivery | |
| Group Type | Tier 1 | |
| Group Type | Tier 2+ |
Parent Topic:Impact Value Management Data Collection Content Pack for HR Service Delivery
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--- title: Review HR Service Delivery artifacts description: The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance Analytics application. locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/dc-hr-install-artifacts.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 4 breadcrumb: [Impact Value Management Data Collection Content Pack for HR Service Delivery, Enable data collection for Value Management, Guided Setup \(Legacy\), Configuring Impact, Impact] --- # Review HR Service Delivery artifacts The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance Analytics application. ## Performance/Platform analytics The content pack comes with the following artifact types. For configuring the process, Group Type is the group classification for the User Administration - Groups. |Artifact type|Description| |-------------|-----------| |Indicator Source|Captures the basic data sets and commits them to the working memory of the platform to provide the foundation for the calculations. This is also called a data cube.| |Automated Indicator|Basic calculation definition on the indicator source data set, potentially with additional filter conditions that you apply before making the calculation.| |Manual Indicator|Metric for which there is no data set within the platform. Requires you to manually add a data point.| |Formula Indicator|A more comprehensive calculation, such as % and ratio calculations that require multiple automated indicator data points for the calculation.| |Data Collection Jobs|Schedule on which the automated data collection will run.| |Widgets|Configuration for the UI visualization of an indicator.| |Dashboard|Display of a collection of widgets on a pane. This dashboard contains two tabs. One tab contains widgets showing quarterly values, and the other contains widgets showing monthly values.| ## Artifacts by type The app contains the following artifacts for each of the before-specified artifact types. **Note:** The frequencies of all applicable indicators and indicator sources have been changed to monthly from quarterly. If this is not the first time using this content pack, you should run a baseline historical job \(data collection job\) to capture applicable historical data. The historical data will be visualized in a future enhancement of the dashboard. |Artifact type|Name|Outcome Model| |-------------|----|-------------| |Indicator Source|Impact VM - HR - HR case closed This month|Enhanced| |Indicator Source|Impact VM - HR - User active last 365 days|Enhanced| |Indicator Source|Impact VM - Active Users|Standard| |Indicator Source|Impact VM - Employee Onboarded This Month|Standard| |Indicator Source|Impact VM - HR life cycle Tasks Closed This Month|Standard| |Indicator Source|Impact VM - HR Cases Opened This Month|Standard| |Indicator Source|Impact VM - Employee Offboarded This Month|Standard| |Indicator Source|Impact VM - Group Members|Standard| |Indicator Source|Impact VM - Cases Closed This Month|Standard| |Automated|Impact VM - HR - Number of T1 HR cases closed|Enhanced| |Automated|Impact VM - HR - Number of T1 HR Agent FTEs|Enhanced| |Automated|Impact VM - HR - Number of HR cases|Enhanced| |Automated|Impact VM - HR - Count of Human active users logged in per last 365 days|Enhanced| |Automated|Impact VM - HR - Number of T2 HR cases closed|Enhanced| |Automated|Impact VM - Opened HR Cases Originating from Phonecalls|Standard| |Automated|Impact VM - Number of Tier 2+ HR Agents \*|Standard| |Automated|Impact VM - Number of TIer 1 HR Agents \*|Standard| |Automated|Impact VM - Number of Transfer Tasks This Month|Standard| |Automated|Impact VM – Number of Tier 2+ HR Cases Closed This Month|Standard| |Automated|Impact VM - Number of Tier 1 HR Cases Closed This Month|Standard| |Automated|Impact VM - Number of Transfer life cycle Event Cases Closed This Month|Standard| |Automated|Impact VM - Number of Offboarding life cycle Event Cases Closed This Month|Standard| |Automated|Impact VM - Number of New Hires Separated This Month|Standard| |Automated|Impact VM - Number of Onboarding Tasks This Month|Standard| |Automated|Impact VM - Number of Offboarding Tasks This Month|Standard| |Automated|Impact VM - Number of Opened HR Cases This Month|Standard| |Automated|Impact VM - Number of Onboarding life cycle Event Cases Closed This Month|Standard| |Automated|Impact VM - Number of HR Cases Closed This Month|Standard| |Automated|Impact VM - Number of New Hires This Month|Standard| |Formula|Impact VM - HR - T1 HR cases closed per agent|Enhanced| |Formula|Impact VM - HR - Number of HR cases per active user|Enhanced| |Formula|Impact VM - HR - HR cases escalated beyond Tier 1|Enhanced| |Formula|Impact VM - Year 1 New Hire Attrition Rate This Month|Standard| |Formula|Impact VM - Ratio of Tier 2+ Cases per Tier 2+ Agent|Standard| |Formula|Impact VM - Ratio of Tier 1 Cases per Tier 1 Agent|Standard| |Formula|Impact VM - Average Activities per Transfer Case This Month|Standard| |Formula|Impact VM - Average Activities per Offboarding Case This Month|Standard| |Formula|Impact VM - Average Activities per Onboarding Case This Month|Standard| |Formula|Impact VM - % of Opened HR Cases Originating from Phonecalls This Month|Standard| |Manual|Impact VM - Legacy HR Systems Annual Run-Rate|Standard| |Data Collection Job|Impact VM - HR - Historical Data Collection|| |Data Collection Job|Impact VM - HR - Monthly Data Collection|| |Widget|Impact VM - HR - T1 HR cases closed per agent|Enhanced| |Widget|Impact VM - HR - HR cases escalated beyond Tier 1|Enhanced| |Widget|Impact VM - HR - Number of HR cases per active user|Enhanced| |Widget|Impact VM - HR - Number of HR cases per active user|Enhanced| |Widget|Ratio of Tier 2+ Cases to Tier 2+ Agents|Standard| |Widget|Percent of HR Cases Originating for Phonecalls|Standard| |Widget|Legacy HR systems annual run-rate|Standard| |Widget|Average Activities per Offboarding Case This Month|Standard| |Widget|Number of HR Cases Closed This Month|Standard| |Widget|First Year Employee Attrition Rate This Month|Standard| |Widget|Number of Tier 1 HR Cases Closed This Month|Standard| |Widget|Average Activities per Onboarding Case This Month|Standard| |Widget|Ratio of T1 Cases to Tier 1 Agents|Standard| |Widget|Average Activities per Transfer Case This Month|Standard| |Widget|Number of Tier 2 HR Cases Closed This Month|Standard| |Dashboard|Impact VM - HR Service Delivery| | |Group Type|Tier 1| | |Group Type|Tier 2+| | **Parent Topic:**[Impact Value Management Data Collection Content Pack for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/impact/data-collection-hr.md)
| title | Review HR Service Delivery artifacts |
| description | The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance Analytics application. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/impact/dc-hr-install-artifacts.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 4 |
| breadcrumb | Impact Value Management Data Collection Content Pack for HR Service DeliveryEnable data collection for Value ManagementGuided Setup \(Legacy\)Configuring ImpactImpact |