Exception reason integration

concept brazil Updated Oct 27, 2026 1 min read exception-reason-integration.md

You can synchronize exception reasons from non-production to Production instances after a record is created or updated.

When a developer creates or updates an exception reason on a non-production instance, the integration automatically propagates that change to the production instance. If production approvals are enabled, the exception reason enters a Requested state and triggers an approval workflow before taking effect.

Where to configure

On each non-production instance where you want exceptions approved in production, select Enable approvals in production.
On production, specify the approval group in the Approval group(s) field on the Exception Reason tab of Scan Engine Properties, in the Exception Behaviour section. That group is notified when a new exception is raised.

Approval workflow

When Enable approvals in production is selected in Scan Engine Properties, the following workflow applies:

A developer creates or updates an exception reason on the non-production instance.
The exception reason is synced to production in a Requested state.
An approval request is sent to the configured approval group(s).
After the request is approved or rejected, the status syncs back to the instance where the exception was raised.

Prerequisites

My SN Instances registration is complete. See Register your instance.
Authentication is configured. See Configure the Basic authentication method or Configure the OAuth authentication method development instance.
Role required: sn_se.scan_engine_admin.
Sync exception reasons
Configure the Exception reason integration to automatically synchronize exception reasons between your non-production and production instances.

Parent Topic:Scan Engine integrations

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---
title: Exception reason integration
description: You can synchronize exception reasons from non-production to Production instances after a record is created or updated.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/impact/exception-reason-integration.html
release: brazil
topic_type: concept
last_updated: "2026-10-27"
reading_time_minutes: 1
breadcrumb: [Scan Engine integrations, Activate Scan Engine and review settings, Configuring Impact, Impact]
---

# Exception reason integration

You can synchronize exception reasons from non-production to Production instances after a record is created or updated.

## Where to configure

- On each non-production instance where you want exceptions approved in production, select **Enable approvals in production**.
- On production, specify the approval group in the **Approval group\(s\)** field on the **Exception Reason** tab of Scan Engine Properties, in the **Exception Behaviour** section. That group is notified when a new exception is raised.

## Approval workflow

When **Enable approvals in production** is selected in Scan Engine Properties, the following workflow applies:

1. A developer creates or updates an exception reason on the non-production instance.
2. The exception reason is synced to production in a `Requested` state.
3. An approval request is sent to the configured approval group\(s\).
4. After the request is approved or rejected, the status syncs back to the instance where the exception was raised.

## Prerequisites

- My SN Instances registration is complete. See [Register your instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/impact/register-your-instance.md).
- Authentication is configured. See [Configure the Basic authentication method](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/impact/configure-basic-auth-method.md) or [Configure the OAuth authentication method development instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/impact/configure-oauth-auth-method.md).
- Role required: `sn_se.scan_engine_admin`.

- **[Sync exception reasons](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/impact/syncing-exception-reasons.md)**
Configure the Exception reason integration to automatically synchronize exception reasons between your non-production and production instances.

**Parent Topic:**[Scan Engine integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/impact/instance-integration-scan-engine.md)