Manage Impact Delivery Instance users

task brazil Updated Sep 10, 2026 1 min read ide-user-management.md

Raw file servicenow.com

Impact Delivery Instance (IDI) admins can create, view, and manage their users.

Before you begin

Note: See Roles installed with Impact for information about Impact role permissions.

Role required: Impact admin

Procedure

Navigate to Impact > User Profile Menu > Manage Users.
Select Add new user.
Enter the relevant information including:
- User email (required)
- User first and last names (required)
- Impact role
- Impact feature access
- ServiceNow University access role
Select Submit.

The new user is created.
Navigate to Impact > User Profile Menu > Manage Users.
Select View all users.
In the Search users field, enter the user's name.
Select Actions > Edit role(s).
Edit the user role and access.

Set the user role to None to remove IDI access.
Select Confirm.
- A confirmation message displays and the company users page opens.
- An email is sent to the user with information on how to log in to Impact.

Parent Topic:Setup for the Impact Delivery Instance

Previous topic:Setup for the Impact Delivery Instance

Next topic:Impact Delivery Instance roles

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---
title: Manage Impact Delivery Instance users
description: Impact Delivery Instance \(IDI\) admins can create, view, and manage their users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/impact/ide-user-management.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setup for the Impact Delivery Instance, Impact Delivery Instance reference, Impact reference, Impact]
---

# Manage Impact Delivery Instance users

Impact Delivery Instance \(IDI\) admins can create, view, and manage their users.

## Before you begin

**Note:** See [Roles installed with Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/impact/impact-roles.md) for information about Impact role permissions.

Role required: Impact admin

## Procedure

1.  Navigate to **Impact** &gt; **User Profile Menu** &gt; **Manage Users**.

2.  Select **Add new user**.

3.  Enter the relevant information including:

    -   User email \(required\)
    -   User first and last names \(required\)
    -   Impact role
    -   Impact feature access
    -   ServiceNow University access role
4.  Select **Submit**.

    The new user is created.

5.  Navigate to **Impact** &gt; **User Profile Menu** &gt; **Manage Users**.

6.  Select **View all users**.

7.  In the **Search users** field, enter the user's name.

8.  Select **Actions** &gt; **Edit role\(s\)**.

9.  Edit the user role and access.

    Set the user role to **None** to remove IDI access.

10. Select **Confirm**.

    -   A confirmation message displays and the company users page opens.
    -   An email is sent to the user with information on how to log in to Impact.

**Parent Topic:**[Setup for the Impact Delivery Instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/impact/configuring-impact-idi.md)

**Previous topic:**[Setup for the Impact Delivery Instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/impact/configuring-impact-idi.md)

**Next topic:**[Impact Delivery Instance roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/impact/idi-roles.md)