Value Library

Value Reports translate ServiceNow outcome performance data into monetized business ROI.

Configure an estimated data definition by replacing the approximated data definition behind a success metric with one that matches your own business definition.

Outcomes based contextual learning recommendations provide data-driven recommendations for your operational outcomes. This includes tailored trainings for your outcome results.

View a concise summary of your operational outcomes in Impact, including positive or negative outcome trends, adoption of recommended applications, and consumption of related Accelerators.

The value management constitutes a continuous loop of the end-to-end process of managing the value lifecycle. It includes envisioning value, creating value, ongoing management, optimization, and validation of value realized with the Impact store app.

You can review objectives and outcomes tracking configuration, and access trend data, business context, relevant capabilities, and quarterly performance reviews.

Use the product value dashboard to view tracked outcomes for a selected product. Each outcome appears as an individual card that displays the outcome name, a trend indicator, the current performance value, and a trend chart showing performance over time.

The value management lifecycle begins with Objectives and outcomes which form its foundation.

The Outcome Insights page provides a cross-product view of all the outcomes you are currently tracking, using standard outcomes.

Outcome versioning distinguishes between the standard and enhanced sets of outcome definitions in the Impact Value App, helping you track performance consistently and interpret your results accurately.

View how your ServiceNow investment is performing against the outcomes you are tracking, with full visibility into how values are calculated and the assumptions that drive them.

You can use value calculation for measurable business impact and track value using metrics.