Ask ServiceNow Otto for Workflow Data Fabric \(WDF\) for recommendations
Find guidance on setting up integrations, understand the advantages of different integration tools, and get links to sources of information.
Before you begin
Role required: df_data_steward, connection_admin, wdf_operator, wdf_builder, wdf_consumer
Procedure
-
Navigate to All > Workflow Data Fabric > Workflow Data Fabric Home.
-
On the landing page, enter your question in the Now Assist search field [Omitted image "now-assist-sparkle-icon-dark.png"] Alt text:.
Ask for information in plain language. For example,
How can I connect to Jira.If specific applications have data available that you want to use, enter the application name and get relevant links. For example,
MySQL.[Omitted image "wdf-na-search-field.png"] Alt text: Screenshot showing search field on Workflow Data Fabric landing page.
-
Select source links to see more information about a topic.
Note: You can access support information and toggle audio notifications from the Support and setting icon [Omitted image "wdf-na-support-icon.png"] Alt text:.
Result
ServiceNow Otto for Workflow Data Fabric (WDF) provides the information that you requested, including alternatives, sources, and a summary.
[Omitted image "wdf-na-request-1.png"] Alt text: Screenshot showing query and Now Assist response.
Search documents across cloud drives
Employees collaborate in Google Drive and Microsoft OneDrive. We need near real-time indexing so the latest documents are searchable in ServiceNow immediately.
Build dashboards with external data
We want to build executive dashboards using finance data stored in BigQuery/Redshift, but we don’t want to copy or synchronize that data into ServiceNow or another system.
Automate incident creation
I want to generate incidents in ServiceNow automatically when critical events are published to Apache Kafka by our monitoring tools.
Unify customer data
Customer data exists across Salesforce SAP, and internal databases. We need a unified view for support and operations without syncing everything into a single system.
Search the data catalog
The support team is investigating customer churn. It wants to find data assets in the Data Catalog that hold subscription and cancellation records, along with the related glossary terms.
Classify ServiceNow assets
The data privacy team wants data class recommendations for the ServiceNow columns in the Data Catalog. Select the promoted Classifying ServiceNow assets with Vault agents agentic workflow, if available on this panel, or ask Otto to classify the ServiceNow assets.
[Omitted image "dc-otto-classify-assets.png"] Alt text: Otto classify assets panel in the Data Catalog.
Enrich metadata for data assets
A recent metadata collector run onboarded new assets to the Data Catalog, but their metadata is still incomplete. Select the promoted Bulk-enrich assets action, if available on this panel, or ask Otto to bulk enrich the assets.
[Omitted image "dc-bulk-enrich-with-ai.png"] Alt text: Enrich data assets with AI
Related topics
---
title: Ask ServiceNow Otto for Workflow Data Fabric \(WDF\) for recommendations
description: Find guidance on setting up integrations, understand the advantages of different integration tools, and get links to sources of information.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/integrate-applications/ask-now-assist-for-recommendation.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [ServiceNow Otto for Workflow Data Fabric \(WDF\), Workflow Data Fabric Home, Workflow Data Fabric]
---
# Ask ServiceNow Otto for Workflow Data Fabric \(WDF\) for recommendations
Find guidance on setting up integrations, understand the advantages of different integration tools, and get links to sources of information.
## Before you begin
Role required: df\_data\_steward, connection\_admin, wdf\_operator, wdf\_builder, wdf\_consumer
## Procedure
1. Navigate to **All** > **Workflow Data Fabric** > **Workflow Data Fabric Home**.
2. On the landing page, enter your question in the Now Assist search field \[Omitted image "now-assist-sparkle-icon-dark.png"\] Alt text:.
Ask for information in plain language. For example, `How can I connect to Jira`.
If specific applications have data available that you want to use, enter the application name and get relevant links. For example, `MySQL`.
\[Omitted image "wdf-na-search-field.png"\] Alt text: Screenshot showing search field on Workflow Data Fabric landing page.
3. Select source links to see more information about a topic.
**Note:** You can access support information and toggle audio notifications from the Support and setting icon \[Omitted image "wdf-na-support-icon.png"\] Alt text:.
## Result
ServiceNow Otto for Workflow Data Fabric \(WDF\) provides the information that you requested, including alternatives, sources, and a summary.
\[Omitted image "wdf-na-request-1.png"\] Alt text: Screenshot showing query and Now Assist response.
## Search documents across cloud drives
Employees collaborate in Google Drive and Microsoft OneDrive. We need near real-time indexing so the latest documents are searchable in ServiceNow immediately.
## Build dashboards with external data
We want to build executive dashboards using finance data stored in BigQuery/Redshift, but we don’t want to copy or synchronize that data into ServiceNow or another system.
## Automate incident creation
I want to generate incidents in ServiceNow automatically when critical events are published to Apache Kafka by our monitoring tools.
## Unify customer data
Customer data exists across Salesforce SAP, and internal databases. We need a unified view for support and operations without syncing everything into a single system.
## Search the data catalog
The support team is investigating customer churn. It wants to find data assets in the Data Catalog that hold subscription and cancellation records, along with the related glossary terms.
## Classify ServiceNow assets
The data privacy team wants data class recommendations for the ServiceNow columns in the Data Catalog. Select the promoted [Classifying ServiceNow assets with Vault agents agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-security/now-assist-vault-classify-servicenow-assets.md), if available on this panel, or ask Otto to classify the ServiceNow assets.
\[Omitted image "dc-otto-classify-assets.png"\] Alt text: Otto classify assets panel in the Data Catalog.
## Enrich metadata for data assets
A recent metadata collector run onboarded new assets to the Data Catalog, but their metadata is still incomplete. Select the promoted [Bulk-enrich assets action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/ai-metadata-enrichment-overview-dc.md), if available on this panel, or ask Otto to bulk enrich the assets.
\[Omitted image "dc-bulk-enrich-with-ai.png"\] Alt text: Enrich data assets with AI
**Related topics**
[oneExtend LLM skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/recommendation-skill.md)
| title | Ask ServiceNow Otto for Workflow Data Fabric \(WDF\) for recommendations |
| description | Find guidance on setting up integrations, understand the advantages of different integration tools, and get links to sources of information. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/integrate-applications/ask-now-assist-for-recommendation.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | ServiceNow Otto for Workflow Data Fabric \(WDF\)Workflow Data Fabric HomeWorkflow Data Fabric |