Create a ServiceNow metadata collector

task brazil Updated Mar 12, 2026 4 min read create-servicenow-metadata-collector.md
Raw file servicenow.com

Create a collector to import metadata from ServiceNow.

Before you begin

Verify the following:

Procedure

  1. Navigate to All > Workflow Data Fabric > Workflow Data Fabric Home.

  2. Select the Connect Hub [Omitted image "wdf-connect-hub-icon.png"] Alt text: Connect Hub icon icon in the left sidebar.

  3. Select Create > Metadata collector.

  4. From the System list, select ServiceNow.

  5. From the Connection type list, select one of the following:

    1. Select New connection to configure a new connection.

    2. Select Existing connection to reuse an existing connection and select an existing connection from the Connections list.

      The configuration form is filled with details from the existing connection. The name is appended with the word Copy and sensitive details like password aren't copied.

  6. Complete the form.

    Field Description
    Connection name Unique identifier for the connection. This field can't be modified once the connection is established.
    Short description Purpose and details of the connection.
  7. Configure the connection options.

Field

Description

ServiceNow Instance URL

Base URL of your ServiceNow instance, such as https://your-instance.service-now.com. Do not include a trailing slash.

Use MID server

Option to connect to the source system through a MID Server. When selected, the MID selection options appear.

MID selection

MID Server routing option for the collector job. This field appears only when Use MID server is selected.

  • Auto-Select MID Server — The system selects an available MID Server at job execution time. Default selection.
  • Specific MID Server — The collector job runs on the selected MID Server. If the MID Server is offline at job execution time, the job fails with an error identifying the MID Server by name.
  • Specific MID Cluster — The collector job runs on any available MID Server within the selected cluster.

MID Server

MID Server to use for the collector job. This field appears only when Specific MID Server is selected. The selected MID Server is saved on the collector record and used for all subsequent collection runs until changed.

MID Cluster

MID cluster to use for the collector job. This field appears only when Specific MID Cluster is selected. The selected cluster is saved on the collector record; any available MID Server within the cluster may serve the job.

Capabilities

One or more capability labels that restrict auto-selection to MID Servers advertising those capabilities. This field appears only when Auto-Select MID Server is selected.

MID application

MID Server application to use for the collector job. This field appears only when Auto-Select MID Server is selected.

8. Configure the authentication options.
|Field|Description|
|-----|-----------|
|Username|ServiceNow username to use for authentication.|
|Password|Password for the specified username.|
  1. Configure the advanced options.

    Field Description
    ServiceNow API Page Size Number of records to request per page from the ServiceNow Table API. Default is 1000.
    Skip Glide Tables, Fields, and Views Select to skip harvesting of Glide tables, fields, and views.
  2. Select Save.

Result

The metadata collector is created and appears on the Connectors page with a Configured status. It is now ready to connect to the source system and harvest metadata.

What to do next

You can perform any of the following tasks:

Parent Topic:ServiceNow metadata collector

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