Create a connection record for the Jira spoke

task brazil Updated Apr 1, 2026 1 min read jira-cc-conn.md
Raw file servicenow.com

Create a connection record for the Jira account. The connection and credential alias uses this connection to perform actions in Jira.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Connections & Credentials > Connection & Credential Aliases.

  2. Open the alias record for Jira that shipped with the spoke.

  3. On the Connections tab, click New.

    The system displays a blank HTTP(s) Connection form.

  4. Enter these values and click Submit.

    Field Value required
    Name Enter any name to uniquely identify the connection record. For example, enter Jira cloud OAuth Connection.
    Credential Select the Credential record created for Jira. For example, select Jira cloud OAuth credential.
    Connection URL Enter the URL of your Jira instance in this format: https://api.atlassian.com/ex/jira/<Cloud-ID>.
  5. Click Submit.

    The Jira spoke is configured to use OAuth 2.0 Client Credentials via the service account.

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