Set up Saba spoke

task brazil Updated Mar 12, 2026 3 min read set-up-saba.md
Raw file servicenow.com

Integrate your Saba application with your ServiceNow instance. Register an OAuth application in Saba and authenticate requests from a ServiceNow instance.

Before you begin

  • Request Integration Hub subscription.
  • Activate the Saba spoke.
  • Saba integration user or admin credentials.
  • Role required: admin.

Note: Make sure that the application registry, connections, and credentials are within the application scope.

Register Saba as an OAuth provider

Use the information generated during the Saba application creation and configuration to register Saba as an OAuth provider and allow the instance to request OAuth 2.0 tokens.

Before you begin

Role required: admin.

Procedure

  1. Navigate to System OAuth > Application Registry.

  2. Open the record for the Saba spoke.

  3. On the form, fill in the fields.

    Field Value required
    Name Name to uniquely identify the record.
    Client ID Client ID created during the application configuration in Saba.
    Client Secret Client Secret created during the application configuration in Saba.
    Default Grant type Grant type used to establish the token: Authorization Code
    Application Application scope that contains this record: Saba Spoke
    Accessible from Application scope that this registry is accessible from.
    Active Option to actively use the application registry. Select the option.
    Token URL OAuth server token endpoint.
  4. Right-click the form header, and click Save.

Create connection record for the Saba spoke

Create connection records to your Saba application. The Saba spoke connection and credential alias uses these connections to perform actions in Saba.

Before you begin

Role required: admin

Procedure

  1. Navigate to Connections & Credentials > Connection & Credential Aliases.

  2. Open the record for the Saba spoke.

  3. From the Connections tab, click New.

  4. On the form, fill these values.

Field

Value required

Name

Name to uniquely identify the connection record.

Credential

OAuth credential record you created for Saba.

Connection alias

Alias record associated with this connection. For example, enter sn_saba_spoke.Saba

URL builder

Note: Do not select the check box.

Connection URL

URL of the Saba instance.

Use MID server

This field isn't applicable.

Active

Option to actively use the connection. Select the option.

Domain

Domain that the action or activity runs in.

5. Click **Submit**.

Create credential record for the Saba spoke

Authorize the Saba spoke actions by creating credential records for the application registered in Saba. The Saba spoke connection and credential alias uses these credentials to authorize actions.

Before you begin

Role required: admin

Procedure

  1. Navigate to Connections & Credentials > Credentials.

  2. Click New.

  3. Select OAuth 2.0 Credentials.

  4. On the form, fill in the fields.

    Field Description
    Name Name to uniquely identify the record. For example, Saba.
    Active Option to actively use the credential record. Select the option.
    OAuth Entity Profile Default OAuth entity profile of the Saba spoke.
    Order Order that the credentials are used. For example, enter 100.
  5. Right-click the form header and click Save.

Create basic Auth credentials for the Saba spoke

Integrate the ServiceNow instance and Saba instance by using the basic Auth credentials to authenticate ServiceNow requests.

Before you begin

Role required: admin.

Procedure

  1. Navigate to Connections & Credentials > Credentials.

  2. Click New.

  3. Select Basic Auth Credentials.

  4. On the form, fill in the fields.

    Field Description
    Name Name to uniquely identify the record. For example, Saba.
    User name User name to be entered as credential.
    Password Password to be entered as credential.
    Active Option to actively use the credential record. Select the option.
    Order Order that the credentials are used. For example, enter 100.
  5. Right-click the form header and click Save.

Provide Saba user credentials

Create a record to provide details and credentials of the required Saba user. The Saba spoke uses these user credentials to perform actions in Saba.

Before you begin

Role required: admin.

Procedure

  1. Navigate to Saba > Credentials.

  2. Click New.

  3. On the form, fill these values.

    Field Descriptions
    Credential Reference to the Saba integration user credential record.
    Connection & Credential Alias Default alias record associated with the Saba spoke.
    Refresh Token Expires Date and time by when the Saba refresh token expires. Once the Get Saba Token flow is activated, the Saba spoke generates a new token periodically, before the current refresh token expires.
  4. Click Submit.

  5. To generate the Saba token, click the Get Saba Token related link.

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