Set up the Craft spoke

task brazil Updated Mar 12, 2026 1 min read setup-craft-spoke.md
Raw file servicenow.com

Integrate the ServiceNow instance and Craft spoke by using the basic authentication to authenticate ServiceNow requests.

Before you begin

  • Request an Integration Hub subscription.
  • Activate the Craft spoke.
  • Role required: admin.

Configure a connection for the Craft spoke

Add and configure a Craft spoke connection to authenticate ServiceNow requests.

Before you begin

Role required: admin.

Procedure

  1. Navigate to All > Process Automation > Workflow Studio.

  2. Click the Integrations tab.

  3. Under Connections, toggle and enable the Outbound connections.

  4. Locate the alias for sn_craft_spoke and click View Details.

    • To configure the default connection and credential alias record that is shipped along with the Craft spoke, click View Details.[Omitted image "craft-spoke-conn-template.png"] Alt text: Craft spoke connection template details
    • To manage more than one Craft spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see Supporting multiple connections. If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.

    [Omitted image "craft-spoke-conn-temp-config.png"] Alt text: Craft spoke connection template configuration for the first time

  5. On the Configure Connection form, fill in the fields.

    Field Description
    Connection Information
    Connection name Name to uniquely identify the connection record. For example, Craft connection.
    Connection URL URL of the Craft instance. For example, enter the URL in this format: https://api.craft.co/
    Credential Information
    API Key API key from your Craft account.

    [Omitted image "craft-spoke-conn-temp-form.png"] Alt text: Craft spoke connection template configuration form

  6. Click Configure Connection.

Result

The spoke connection is configured and ready to be used.

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