RPA Hub Workspace

---
title: RPA Hub Workspace
description: Learn about the digital workforce that you can manage all from the RPA Hub Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/integrate-applications/workspace-ui-rpa-hub.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Explore, RPA Hub, Robotic Process Automation \(RPA\) Hub, Workflow Data Fabric]
---

# RPA Hub Workspace

Learn about the digital workforce that you can manage all from the RPA Hub Workspace.

## RPA Hub Workspace overview

ServiceNow® RPA Hub Workspace is a web-based platform that helps you orchestrate ServiceNow robots to execute ongoing business processes. Use attended and unattended robots in your environment to create, monitor, manage, and deploy a digital workforce.

RPA Hub is the default landing page of the RPA Hub Workspace. You can access this page in two ways:

-   By navigating to **All** > **Robotic Process Automation** > **RPA Hub Workspace** and then selecting the home icon \(\[Omitted image "icon-home.png"\] Alt text: Home icon.\).
-   By navigating to **Workspaces** > **RPA Hub Workspace**.

This page contains descriptions about the following basic score card, lists, and reports that you can use to manage your digital workforce:

-   **Bot process summary**

    Vertical bar charts of the incident records that involve bot processes or a robot. In the Insights section, view a donut report of robots states. You can also see an overview of the change records associated with the robots, bot processes, and business applications that are related to the bot processes

    \[Omitted image "rpa-hub-workspace-home.png"\] Alt text: RPA Hub home landing page.

-   **Robot utilization section**

    Chart legends of the highest and lowest utilized unattended and attended robots, over a period.

    \[Omitted image "rpa-hub-workspace-robot-utl.png"\] Alt text: Robot utilization section.

-   **Process jobs summary**

    Donut report of the process jobs by status in the last 24 hours. For example, abandoned, canceled, failed, running, skipped, and success.

    Spline report of the process job trend by status, over a period. Spline reports show how one or more values change over time by connecting a series of known data points with a curve that emphasizes the trend over individual data points.

    List of the current running process jobs.

    \[Omitted image "rpa-hub-workspace-process-jobs-sum.png"\] Alt text: Process jobs summary section.

-   **Queues summary**

    Vertical bar report of queues with most work items pending, work items status, and Average Handling Time \(AHT\).

    List of the queues with the work item status.

    \[Omitted image "rpa-hub-workspace-queues-sum.png"\] Alt text: Queues summary section.

-   **Top 5 business applications in the last 7 days**

    Vertical bar reports of the top 5 business applications used by the Robotic Process Automation \(RPA\) bot processes in the last 7 days.

    \[Omitted image "rpa-hub-workspace-business-apps.png"\] Alt text: Top 5 business applications in the last 7 days.

-   **License utilization**

    Semi-donut reports of the license utilization of unattended and attended robots.

    \[Omitted image "rpa-hub-workspace-license-utli.png"\] Alt text: License utilization of unattended and attended robots.


You can configure a bot process record and create a robot by selecting the plus icon \(\[Omitted image "icon-plus.png"\] Alt text: Plus icon.\). For more information, see [Configuring a bot process record in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/create-botprocess.md) and [Robots in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/robots-rpa-hub.md).

\[Omitted image "rpa-hub-home-new-process.png"\] Alt text: Configuring a bot process record and creating a robot from the landing page.

## Lists view

From the list icon \(\[Omitted image "rpahublist-icon.png"\] Alt text: List icon.\), you can configure a bot process record and create a package, shared parameter, queue, and robot. You can also view the installed RPA plugins, alerts, and process jobs.

\[Omitted image "rpa-hub-lists.png"\] Alt text: Lists view.

You can create your own filtered lists to monitor your digital workforce by configuring **My Lists**. These lists are only visible to you.

## Help center

Help Center provides users with the information they need, and tells users what they can accomplish while they're using a configurable workspace. Help Center content appears in the right sidebar when the user clicks the help icon. If Help Center content exists for the current UI page, then the help icon has an indicator \(\[Omitted image "help-center-icon-rpa.png"\] Alt text: help center icon indicator.\). Multiple help topics for the same page are available in Help Center.

\[Omitted image "help-center-view-rpa.png"\] Alt text: help center topic view.

## Dark theme

Help alleviate eye strain by switching to a dark theme or mode available in the RPA Hub Workspace for RPA Hub landing page, Robot Calendar, Overview page, and RPA Hub system properties. For more information about the dark theme, see [Exploring themes in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/next-experience-theming.md).