Release lifecycle documentation AI agent

reference brazil Updated Sep 30, 2026 2 min read aemc-release-lifecycle-documentation-ai-agent.md
Raw file servicenow.com

This ServiceNow Otto for Creator agent generates release notes and update set descriptions in natural, human-friendly language for business stakeholders, within a maximum 4000 character limit.

Workflow

The release lifecycle documentation AI agent helps users complete tasks related to deploying changes to production.

  1. Based on the user's request, parse the requirements.
  2. Propose text for the release notes or update set description.
  3. Display the proposed text and pause for user approval.
  4. Update the relevant release notes or update set record.

Field

Description

Allow third party to access this AI agent

When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

Allow AI specialists to access this AI agent

When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

Manage long-term memory

When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

Tools

  • Topic Block

Release Notes Generator

Allowed user roles The specific user roles that can access this AI agent.

update_set_admin

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

update_set_admin, 7edf53c0ff3132101bfbffffffffffcc

Triggers

Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

Channels

Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

Used in agentic workflows

Not applicable.

Learn more about at App Engine Management Center at [App Engine Management Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/app-engine-management-center.md).

Parent Topic:ServiceNow Otto for Creator AI agents

Search documentation
Search document titles and file paths on the brazil branch