Configure AI Control Tower
Configuring the AI Control Tower for Now Assist from the Configurations page.
Before you begin
Role required: AI steward [sn_ai_governance.ai_steward]
Procedure
-
Navigate to the Configurations view in the AI Control Tower.
-
Expand Data and select Opt in under Data sharing.
To view the Data section, confirm that the generative AI Controller plugin is installed.
The Opt in option is enabled by default.
Note: Opting out of data sharing can only be reversed by your Account Executive or the Now Support team.
For more information about Data sharing, see the FAQs (common questions) section on the Data Sharing page.
-
Select Controls and activate the Automatically trigger playbooks option.
The Automatically trigger playbooks option is inactive by default.
Enabling the Automatically trigger playbooks and adding an AI asset to this environment automatically triggers approval requests.
Note: When the Automatically trigger playbooks isn't enabled, the approval requests aren't generated automatically, however, the asset manager can initiate them manually.
Verify to have the Automatically trigger playbooks option enabled in your production environment.
Result
The AI Control Tower is configured.
---
title: Configure AI Control Tower
description: Configuring the AI Control Tower for Now Assist from the Configurations page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/configuring-ai-governance.html
release: brazil
product: AI Control Tower
classification: ai-control-tower
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist, Gen AI, Generative AI, AI Governance, Now LLM, large language model]
breadcrumb: [Configuring AI Control Tower \(legacy\), AI Control Tower \(legacy\), Establishing AI governance, Enable AI Experiences]
---
# Configure AI Control Tower
Configuring the AI Control Tower for Now Assist from the **Configurations** page.
## Before you begin
Role required: AI steward \[sn\_ai\_governance.ai\_steward\]
## Procedure
1. Navigate to the **Configurations** view in the AI Control Tower.
2. Expand **Data** and select **Opt in** under **Data sharing**.
To view the **Data** section, confirm that the generative AI Controller plugin is installed.
The **Opt in** option is enabled by default.
**Note:** Opting out of data sharing can only be reversed by your Account Executive or the Now Support team.
For more information about Data sharing, see the FAQs \(common questions\) section on the Data Sharing page.
3. Select **Controls** and activate the **Automatically trigger playbooks** option.
The **Automatically trigger playbooks** option is inactive by default.
Enabling the **Automatically trigger playbooks** and adding an AI asset to this environment automatically triggers approval requests.
**Note:** When the Automatically trigger playbooks isn't enabled, the approval requests aren't generated automatically, however, the asset manager can initiate them manually.
Verify to have the **Automatically trigger playbooks** option enabled in your production environment.
## Result
The AI Control Tower is configured.
| title | Configure AI Control Tower |
| description | Configuring the AI Control Tower for Now Assist from the Configurations page. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/configuring-ai-governance.html |
| release | brazil |
| product | AI Control Tower |
| classification | ai-control-tower |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| keywords | Now AssistGen AIGenerative AIAI GovernanceNow LLMlarge language model |
| breadcrumb | Configuring AI Control Tower \(legacy\)AI Control Tower \(legacy\)Establishing AI governanceEnable AI Experiences |