Create AI connection for Salesforce

task brazil Updated Sep 10, 2026 1 min read create-ai-connection-for-salesforce.md

Use the AI Service Graph Connector for Salesforce plugin to create AI connections to discover AI assets such as AI systems, models, prompts, and tools as well as usage data for these AI agents in AI Control Tower. This usage information is consumed by the AI Control Tower value dashboard.

Before you begin

Role required: sn_ai_disc.discovery_admin and n_cmdb_int_util.sgc_admin

Procedure

Navigate to AI Control Tower > Configuration > AI connection.
Select Add.
Select Salesforce from all the available connectors.
Click Create connection.

Review setup instructions page displays
Verify to follow all the prerequisite steps.

Setup page appears.
Create and test connection
1. Enter the Connection Name.
2. Enter the Connection URL.
3. Enter the OAuth Client ID.
4. Enter the OAuth Token URL.
5. Click Create and test connection.
6. Click Continue.
Configure import schedule
1. Ensure that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped out of the box inactive.
  
  Note: Ensure to execute the Discovery-scheduled job first.
2. Select Run according to your preference.
3. To run frequency by demand, select Execute now.
  
  Note: This is an optional step as the schedule imports run according to the schedule.
4. Click Continue.
5. Click View all connections to view the newly created connection.

Result

AI Connection is created for Salesforce.

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---
title: Create AI connection for Salesforce
description: Use the AI Service Graph Connector for Salesforce plugin to create AI connections to discover AI assets such as AI systems, models, prompts, and tools as well as usage data for these AI agents in AI Control Tower. This usage information is consumed by the AI Control Tower value dashboard.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/create-ai-connection-for-salesforce.html
release: brazil
product: AI Control Tower
classification: ai-control-tower
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Salesforce, Service Graph Connectors for AI Control Tower, Enterprise AI discovery: Unlock Visibility, Governance &amp; Value, Exploring AI Control Tower \(legacy\), AI Control Tower \(legacy\), Establishing AI governance, Enable AI Experiences]
---

# Create AI connection for Salesforce

## Before you begin

Role required: sn\_ai\_disc.discovery\_admin and n\_cmdb\_int\_util.sgc\_admin

## Procedure

1. Navigate to **AI Control Tower** &gt; **Configuration** &gt; **AI connection**.

2. Select **Add**.

3. Select **Salesforce** from all the available connectors.

4. Click **Create connection**.

Review setup instructions page displays

5. Verify to follow all the prerequisite steps.

Setup page appears.

6. Create and test connection

1. Enter the **Connection Name**.

2. Enter the **Connection URL**.

3. Enter the **OAuth Client ID**.

4. Enter the **OAuth Token URL**.

5. Click **Create and test connection**.

6. Click **Continue**.

7. Configure import schedule

1. Ensure that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped out of the box inactive.

**Note:** Ensure to execute the Discovery-scheduled job first.

2. Select Run according to your preference.

3. To run frequency by demand, select **Execute now**.

**Note:** This is an optional step as the schedule imports run according to the schedule.

4. Click **Continue**.

5. Click **View all connections** to view the newly created connection.

## Result

AI Connection is created for Salesforce.