AI Service Graph connector for Salesforce
Use the AI Service Graph Connector for Salesforce to discover AI assets such as AI systems, agents, models, tools, and prompts and well as usage data for these AI agents. This usage information is consumed by the AI Control Tower value dashboard.
Download apps from the Store
Visit the ServiceNow Store website to download the AI Service Graph Connector for Salesforce app.
Supported ServiceNow versions
- Australia
- Zurich patch 7
- Yokohama patch 11
User role
- sn_ai_disc.discovery_admin
- sn_cmdb_int_util.sgc_admin
Salesforce AI Metadata mapping in ServiceNow tables
AI Agents
alm_ai_system_digital_asset -> Model table (cmdb_ai_system_component_product_model)
|
Required Fields |
ServiceNow (Target) |
Salesforce (Staging) |
|
Model ID |
Model |
model_id |
|
Agent ID |
Product instance identifier |
agent_id |
|
Version |
External record reference |
version_id |
|
Status |
State (install_status) |
u_status |
|
Quantity |
Quantity |
quantity |
|
Vendor |
Vendor |
u_vendor |
|
Company |
Company |
cleansed_manufacturer_ref |
|
Source System |
Source System |
vendor |
|
Asset Type |
Model Category |
asset_type |
alm_ai_model_digital_asset -> Model table (cmdb_ai_model_product_model)
|
Required Fields |
ServiceNow (Target) |
Salesforce (Staging) |
|
Asset Type |
Model category |
asset_type |
|
Foundation Model ID |
Base model |
foundation_model_identifier |
|
Model |
Model |
base_model |
|
Status |
State (install_status) |
u_status |
|
External Reference ID |
External record reference |
id |
|
Vendor |
Vendor |
cleansed_vendor_ref |
|
Quantity |
Quantity |
quantity |
AI subcomponent reference table (sn_ent_ai_tool) -> sn_ent_ai_system_subcomponent_m2m -> AI system/Model table (alm_ai_system_digital_asset)
|
Required Fields |
ServiceNow (Target) |
Salesforce (Staging) |
|
Description |
Description |
description |
|
Type |
Type |
type |
|
Source Information |
Source information |
source |
|
Name |
Name |
developername |
|
Table Name |
Target document table |
tablename |
alm_ai_prompt_digital_asset -> Model table (cmdb_ai_prompt_product_model)
|
Required Fields |
ServiceNow (Target) |
Salesforce (Staging) |
|
Model Name |
Model |
model |
|
Description |
Prompt information |
description |
|
Table Name |
Servicenow table |
table_name |
|
ID |
External record reference |
id |
sn_ai_disc_ai_usage -> AI system/Model table (alm_ai_system_digital_asset)
|
Required Fields |
ServiceNow (Target) |
Salesforce (Staging) |
|
User |
User |
user |
|
Time |
Time |
timestamp |
|
Parent ID |
Session ID |
parentid |
|
Total Invocations |
Count |
totalinvocations |
|
Conversion Definition ID |
AI system |
conversationdefinitionid |
--- title: AI Service Graph connector for Salesforce description: Use the AI Service Graph Connector for Salesforce to discover AI assets such as AI systems, agents, models, tools, and prompts and well as usage data for these AI agents. This usage information is consumed by the AI Control Tower value dashboard. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/salesforce.html release: brazil product: AI Control Tower classification: ai-control-tower topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Service Graph Connectors for AI Control Tower, Enterprise AI discovery: Unlock Visibility, Governance & Value, Exploring AI Control Tower \(legacy\), AI Control Tower \(legacy\), Establishing AI governance, Enable AI Experiences] --- # AI Service Graph connector for Salesforce Use the AI Service Graph Connector for Salesforce to discover AI assets such as AI systems, agents, models, tools, and prompts and well as usage data for these AI agents. This usage information is consumed by the AI Control Tower value dashboard. ## Download apps from the Store Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to download the AI Service Graph Connector for Salesforce app. ## Supported ServiceNow versions - Australia - Zurich patch 7 - Yokohama patch 11 ## User role - sn\_ai\_disc.discovery\_admin - sn\_cmdb\_int\_util.sgc\_admin ## Salesforce AI Metadata mapping in ServiceNow tables **AI Agents** alm\_ai\_system\_digital\_asset -> Model table \(cmdb\_ai\_system\_component\_product\_model\) <table id="table_xn2_xps_m3c"><tbody><tr><td> Required Fields </td><td> ServiceNow \(Target\) </td><td> Salesforce \(Staging\) </td></tr><tr><td> Model ID </td><td> Model </td><td> model\_id </td></tr><tr><td> Agent ID </td><td> Product instance identifier </td><td> agent\_id </td></tr><tr><td> Version </td><td> External record reference </td><td> version\_id </td></tr><tr><td> Status </td><td> State \(install\_status\) </td><td> u\_status </td></tr><tr><td> Quantity </td><td> Quantity </td><td> quantity </td></tr><tr><td> Vendor </td><td> Vendor </td><td> u\_vendor </td></tr><tr><td> Company </td><td> Company </td><td> cleansed\_manufacturer\_ref </td></tr><tr><td> Source System </td><td> Source System </td><td> vendor </td></tr><tr><td> Asset Type </td><td> Model Category </td><td> asset\_type </td></tr></tbody> </table>**AI Models** alm\_ai\_model\_digital\_asset -> Model table \(cmdb\_ai\_model\_product\_model\) <table id="table_yn2_xps_m3c"><tbody><tr><td> Required Fields </td><td> ServiceNow \(Target\) </td><td> Salesforce \(Staging\) </td></tr><tr><td> Asset Type </td><td> Model category </td><td> asset\_type </td></tr><tr><td> Foundation Model ID </td><td> Base model </td><td> foundation\_model\_identifier </td></tr><tr><td> Model </td><td> Model </td><td> base\_model </td></tr><tr><td> Status </td><td> State \(install\_status\) </td><td> u\_status </td></tr><tr><td> External Reference ID </td><td> External record reference </td><td> id </td></tr><tr><td> Vendor </td><td> Vendor </td><td> cleansed\_vendor\_ref </td></tr><tr><td> Quantity </td><td> Quantity </td><td> quantity </td></tr></tbody> </table>**AI Tools** AI subcomponent reference table \(sn\_ent\_ai\_tool\) -> sn\_ent\_ai\_system\_subcomponent\_m2m -> AI system/Model table \(alm\_ai\_system\_digital\_asset\) <table id="table_zn2_xps_m3c"><tbody><tr><td> Required Fields </td><td> ServiceNow \(Target\) </td><td> Salesforce \(Staging\) </td></tr><tr><td> Description </td><td> Description </td><td> description </td></tr><tr><td> Type </td><td> Type </td><td> type </td></tr><tr><td> Source Information </td><td> Source information </td><td> source </td></tr><tr><td> Name </td><td> Name </td><td> developername </td></tr><tr><td> Table Name </td><td> Target document table </td><td> tablename </td></tr></tbody> </table>**AI Prompts** alm\_ai\_prompt\_digital\_asset -> Model table \(cmdb\_ai\_prompt\_product\_model\) <table id="table_a42_xps_m3c"><tbody><tr><td> Required Fields </td><td> ServiceNow \(Target\) </td><td> Salesforce \(Staging\) </td></tr><tr><td> Model Name </td><td> Model </td><td> model </td></tr><tr><td> Description </td><td> Prompt information </td><td> description </td></tr><tr><td> Table Name </td><td> Servicenow table </td><td> table\_name </td></tr><tr><td> ID </td><td> External record reference </td><td> id </td></tr></tbody> </table>**AI Agents Usage** sn\_ai\_disc\_ai\_usage -> AI system/Model table \(alm\_ai\_system\_digital\_asset\) <table id="table_b42_xps_m3c"><tbody><tr><td> Required Fields </td><td> ServiceNow \(Target\) </td><td> Salesforce \(Staging\) </td></tr><tr><td> User </td><td> User </td><td> user </td></tr><tr><td> Time </td><td> Time </td><td> timestamp </td></tr><tr><td> Parent ID </td><td> Session ID </td><td> parentid </td></tr><tr><td> Total Invocations </td><td> Count </td><td> totalinvocations </td></tr><tr><td> Conversion Definition ID </td><td> AI system </td><td> conversationdefinitionid </td></tr></tbody> </table>
| title | AI Service Graph connector for Salesforce |
| description | Use the AI Service Graph Connector for Salesforce to discover AI assets such as AI systems, agents, models, tools, and prompts and well as usage data for these AI agents. This usage information is consumed by the AI Control Tower value dashboard. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/salesforce.html |
| release | brazil |
| product | AI Control Tower |
| classification | ai-control-tower |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Service Graph Connectors for AI Control Tower{"Enterprise AI discovery":"Unlock Visibility"}Governance & ValueExploring AI Control Tower \(legacy\)AI Control Tower \(legacy\)Establishing AI governanceEnable AI Experiences |