Autonomous Workforce
AI specialists in your Autonomous Workforce are designed to handle high-volume, routine requests end to end, giving your team room to focus on the tasks only people can solve.
[Omitted video] Description: Video providing an overview of Autonomous Workforce
Learn more about AI specialists in your Autonomous Workforce, their benefits and features, and their role in your organization.
Contact your account manager for information about accessing this product.
Get started
Important:
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the AI Opt-Out page.
For more information, see the ServiceNow AI documentation.
Helpful resources
Some ServiceNow resources that can provide you with helpful information are:
-
[Omitted image "dcx-icon-community.svg"] Alt text:ServiceNow Community
-
[Omitted image "dcx-icon-dev-portal.svg"] Alt text: Developer
-
[Omitted image "dcx-icon.svg"] Alt text: ServiceNow
-
[Omitted image "dcx-icon-store.svg"] Alt text: ServiceNow Store
-
[Omitted image "dcx-icon-support.svg"] Alt text: Support
---
title: Autonomous Workforce
description: AI specialists in your Autonomous Workforce are designed to handle high-volume, routine requests end to end, giving your team room to focus on the tasks only people can solve.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-workforce.html
release: brazil
topic_type: reference
last_updated: "2026-10-13"
reading_time_minutes: 3
breadcrumb: [AI Agent Studio \(legacy\), AI agents and agentic workflows, Enable AI Experiences]
---
# Autonomous Workforce
AI specialists in your Autonomous Workforce are designed to handle high-volume, routine requests end to end, giving your team room to focus on the tasks only people can solve.
\[Omitted video\] Description: Video providing an overview of Autonomous Workforce
Learn more about AI specialists in your Autonomous Workforce, their benefits and features, and their role in your organization.
Contact your account manager for information about accessing this product.
## Get started
<table id="table_yrs_myn_whc" class="nav-card presentation"><tbody><tr><td>
[Explore\[Omitted image "bus-explore.svg"\] Alt text:Discover AI specialists and their potential for automating your business processes.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/exploring-ai-workforce.md)
</td><td>
[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure the basic details, profiles, and tasks of an AI specialist.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/configuring-ai-workforce.md)
</td></tr><tr><td>
[Use\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Onboard, preview, and monitor the performance of AI specialists as they accomplish tasks.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/using-ai-workforce.md)
</td><td>
[Reference\[Omitted image "bus-learn.svg"\] Alt text:Review roles and metrics associated with AI specialists.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/ai-workforce-reference.md)
</td></tr></tbody>
</table>Autonomous Workforce consists of your AI specialists that augment entire roles, not just individual business processes. As pre-trained, agentic AI, they arrive equipped with the capabilities and tasks enabled to handle jobs without needing to iterate on prompts.
**Important:**
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
## AI limitations
This application uses artificial intelligence \(AI\) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow’s AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.
## Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).
## Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/opt-out-of-data-sharing-for-now-assist.md).
For more information, see the [ServiceNow AI documentation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/ai-products.md).
## Helpful resources
Some ServiceNow resources that can provide you with helpful information are:
- **\[Omitted image "dcx-icon-community.svg"\] Alt text:ServiceNow Community**
[ServiceNow Community](https://community.servicenow.com/community)
- **\[Omitted image "dcx-icon-dev-portal.svg"\] Alt text: Developer**
[developer.servicenow.com](https://developer.servicenow.com/)
- **\[Omitted image "dcx-icon.svg"\] Alt text: ServiceNow**
[http://servicenow.com](http://servicenow.com)
- **\[Omitted image "dcx-icon-store.svg"\] Alt text: ServiceNow Store**
[http://servicenow.com](http://servicenow.com)
- **\[Omitted image "dcx-icon-support.svg"\] Alt text: Support**
- [https://support.servicenow.com/now](https://support.servicenow.com/now)
- [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal)
| title | Autonomous Workforce |
| description | AI specialists in your Autonomous Workforce are designed to handle high-volume, routine requests end to end, giving your team room to focus on the tasks only people can solve. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/ai-workforce.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-10-13 |
| reading_time_minutes | 3 |
| breadcrumb | AI Agent Studio \(legacy\)AI agents and agentic workflowsEnable AI Experiences |