Disable citations in AI Agent Studio

task brazil Updated Oct 15, 2026 1 min read aia-hide-citations-new.md

Disable citations for specific agentic workflows or AI agents in AI Agent Studio where citations aren’t required or involve confidential information.

Before you begin

Role required: sn_aia_admin

About this task

By default, the citations are enabled for all agentic workflows and AI agents. The Agent Properties [sn_aia_property] table enables disabling citations at the agentic workflow or AI agent level. Create a record only when you want to disable citations for specific agentic workflows or AI agents when the Output transformation strategy field in the Agent tool record is set either to Summary for Search Results or Verbose.

Note: All citations are generated by the LLM (Large Language Model), which uses the information available to it.

Procedure

Navigate to All > System Definitions > Tables and open the Agent Properties [sn_aia_property] table.
Select New.

On the form, fill in the fields.

Field	Description
Name	Name for the agent property record used to hide citations for the agentic workflow or AI agent.
Value	Provide false as the value to hide the citations.
Target table	The table where the target agentic workflow or AI agent resides.
Target record	The record of the target agentic workflow or AI agent.
Application	The application scope for the agent property record: Now Assist AI agents.

Select Submit.

Result

Execute an AI agent or an agentic workflow for which you have disabled citations. You’ll see the output without citations. See the following example for reference.

Keywords AI AgentsAgentic AI

51 lines · 2.2 KB Wrap lines

---
title: Disable citations in AI Agent Studio
description: Disable citations for specific agentic workflows or AI agents in AI Agent Studio where citations aren’t required or involve confidential information.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/aia-hide-citations-new.html
release: brazil
topic_type: task
last_updated: "2026-10-15"
reading_time_minutes: 1
keywords: [AI Agents, Agentic AI]
breadcrumb: [Citations in Now Assist AI agents, Configure AI Agent Studio, AI Agent Studio, AI agents and agentic workflows, Enable AI Experiences]
---

# Disable citations in AI Agent Studio

Disable citations for specific agentic workflows or AI agents in AI Agent Studio where citations aren’t required or involve confidential information.

## Before you begin

Role required: sn\_aia\_admin

## About this task

By default, the citations are enabled for all agentic workflows and AI agents. The Agent Properties \[sn\_aia\_property\] table enables disabling citations at the agentic workflow or AI agent level. Create a record only when you want to disable citations for specific agentic workflows or AI agents when the **Output transformation strategy** field in the Agent tool record is set either to **Summary for Search Results** or **Verbose**.

**Note:** All citations are generated by the LLM \(Large Language Model\), which uses the information available to it.

## Procedure

1.  Navigate to **All** &gt; **System Definitions** &gt; **Tables** and open the Agent Properties \[sn\_aia\_property\] table.

2.  Select **New**.

3.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Name|Name for the agent property record used to hide citations for the agentic workflow or AI agent.|
    |Value|Provide **false** as the value to hide the citations.|
    |Target table|The table where the target agentic workflow or AI agent resides.|
    |Target record|The record of the target agentic workflow or AI agent.|
    |Application|The application scope for the agent property record: Now Assist AI agents.|

4.  Select **Submit**.


## Result

Execute an AI agent or an agentic workflow for which you have disabled citations. You’ll see the output without citations. See the following example for reference.