Enroll in the Model Preview Program

task brazil Updated Nov 2, 2026 1 min read aict-configure-model-preview-program.md
Raw file servicenow.com

Give your organization early access to AI models before they're generally available by accepting the Model Preview Program terms on an eligible instance.

Before you begin

Important: You can't turn off the Model Preview Program from the instance after you enroll and save.

Role required: sn_ai_governance.ai_steward or admin

Your instance must be eligible for the program. On instances that aren't eligible, the program doesn't appear on the AI model providers tab. For eligibility, see Configuring AI model providers.

About this task

Enrollment is a global setting that data routing preferences don't affect. After you enroll, your allowed providers and fallback setting still apply to preview models.

Procedure

  1. Navigate to All > AI Control Tower > Home > Settings > ServiceNow AI.

  2. Select the AI model providers tab.

  3. Select Edit.

  4. In the Model preview program section, turn on the toggle.

    The Model preview program - Terms of Service dialog box opens. The toggle stays off until you accept the terms.

  5. To read the full terms, select the Terms of Service link.

  6. Select the I have read and agree to the Terms of Service check box.

  7. Select Enable Model preview program.

    The toggle turns on. Until you save, you can still turn it off.

  8. Select Save.

  9. In the Save changes? dialog box, select Save.

Result

Your instance is enrolled in the Model Preview Program, and the toggle is locked on. Eligible preview models become available to AI applications on your instance, subject to your allowed providers and fallback setting.

Parent Topic:Configuring AI model providers

Keywords ServiceNow OttoAI Agentsgenerative AIagentic AI
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