Business and technology management service impact analysis AI agent
This agent calculates the business and technology management services impacted by a given alert.
Workflow
The agent helps users complete tasks related to business and technology management service impact analysis.
- Check if <impacted_service_instances> is defined; if not defined, then return from the agent.
- Check if <impacted_service_instances> is empty, then return from the agent.
- Run the 'Related offerings and services' tool.
- Check if <offering_message> is defined.
- Check if <service_message> is defined.
- Write the <offering_message> and <service_message> to the alert worknotes.
- Pass the <offering_ids> and <service_ids> values to the next agent.
|
Field |
Description |
|---|---|
|
Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Display Business/Technology services message Display empty offering or services message Display offering message Related offerings and services Write worknote to alert |
|
Allowed user roles The specific user roles that can access this AI agent. |
evt_mgmt_operator |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
evt_mgmt_operator |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer. |
|
Used in agentic workflows |
N/A |
Parent Topic:AIOps and Leap AI agents
--- title: Business and technology management service impact analysis AI agent description: This agent calculates the business and technology management services impacted by a given alert. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/aiops-business-and-technology-management-service-impact-analysis-ai-agent.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [AIOps and Leap AI agents, AIOps and AIOps Leap, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # Business and technology management service impact analysis AI agent This agent calculates the business and technology management services impacted by a given alert. ## Workflow The agent helps users complete tasks related to business and technology management service impact analysis. 1. Check if <impacted\_service\_instances> is defined; if not defined, then return from the agent. 2. Check if <impacted\_service\_instances> is empty, then return from the agent. 3. Run the 'Related offerings and services' tool. 4. Check if <offering\_message> is defined. 5. Check if <service\_message> is defined. 6. Write the <offering\_message> and <service\_message> to the alert worknotes. 7. Pass the <offering\_ids> and <service\_ids> values to the next agent. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Scripts** Display Business/Technology services message Display empty offering or services message Display offering message Related offerings and services Write worknote to alert </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> evt\_mgmt\_operator </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> evt\_mgmt\_operator </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/configure-now-assist-va.md). </td></tr><tr><td> Used in agentic workflows </td><td> N/A </td></tr></tbody> </table>Learn more about Learning Enhanced Automation Platform \(LEAP\) at [Learning Enhanced Automation Platform \(LEAP\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/aiops-leap.md). **Parent Topic:**[AIOps and Leap AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/aiops-ai-agents-overview.md)
| title | Business and technology management service impact analysis AI agent |
| description | This agent calculates the business and technology management services impacted by a given alert. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/aiops-business-and-technology-management-service-impact-analysis-ai-agent.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | AIOps and Leap AI agentsAIOps and AIOps LeapAI agents libraryAI agents and agentic workflowsEnable AI Experiences |