Telecommunications Customer 360 AI agents

---
title: Telecommunications Customer 360 AI agents
description: The following agents are available for Telecommunications Customer 360.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/c360-ai-agents-overview.html
release: brazil
topic_type: concept
last_updated: "2026-10-28"
reading_time_minutes: 1
breadcrumb: [Telecommunications, Media and Technology AI agents, Telecom, Media and Tech AI agents, AI agents library, AI agents and agentic workflows, Enable AI Experiences]
---

# Telecommunications Customer 360 AI agents

The following agents are available for Telecommunications Customer 360.

-   **[Telecom Smart Actions Agent AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/tmt-telecom-smart-actions-agent-ai-agent.md)**  
The agent gathers telecom customer context from an account or consumer record and runs a pre-diagnostic sweep across product inventory and five service health checks: duplicate cases, open incidents, work orders, alerts, and outstanding billing. It then produces a support summary and answers follow-up questions.

**Parent Topic:**[Telecommunications, Media and Technology AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/tmt-ai-agents-overview.md)