Configure Attachment Summarization skill
reference brazil Updated Nov 6, 2026 1 min read configure-attachment-summarization-skill.md
Configuring Attachment Summarization skill to automate key information extraction from documents.
Attachment Summarization is an AI-powered skill available through IT Service Management and ServiceNow Otto for HR Service Delivery (HRSD). It automatically reads and summarizes the content of uploaded documents, extracting key information in near real-time and significantly reducing manual triage time for agents.
For more information, see Customize a ServiceNow Otto for IT Service Management (ITSM) Incident Summarization skill or Configure attachment summary.
Related topics
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--- title: Configure Attachment Summarization skill description: Configuring Attachment Summarization skill to automate key information extraction from documents. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/configure-attachment-summarization-skill.html release: brazil topic_type: reference last_updated: "2026-11-06" reading_time_minutes: 1 breadcrumb: [Configure, Content Understanding, Generative AI skills, Enable AI Experiences] --- # Configure Attachment Summarization skill Configuring Attachment Summarization skill to automate key information extraction from documents. Attachment Summarization is an AI-powered skill available through IT Service Management and ServiceNow Otto for HR Service Delivery \(HRSD\). It automatically reads and summarizes the content of uploaded documents, extracting key information in near real-time and significantly reducing manual triage time for agents. For more information, see [Customize a ServiceNow Otto for IT Service Management \(ITSM\) Incident Summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/cust-now-assist-itsm-record-summ-skill.md) or [Configure attachment summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/configue-attachment-summary.md). **Related topics** [Attachment Summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/attachment-summarization.md)
| title | Configure Attachment Summarization skill |
| description | Configuring Attachment Summarization skill to automate key information extraction from documents. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/configure-attachment-summarization-skill.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-11-06 |
| reading_time_minutes | 1 |
| breadcrumb | ConfigureContent UnderstandingGenerative AI skillsEnable AI Experiences |